topic Re: Pixma Pro 9000 mark II printing yellow where there should be NO COLOR in Professional Photo Printers

Pixma Pro 9000 mark II printing yellow where there should be NO COLOR

sandrinemonique — Fri, 28 May 2021 11:11:31 GMT

Help. For some reason my Pro 9000 Mark II is adding a yellow tint around my images. At first I had the images on a pure white background and thought maybe for some reason it wanted to print white as yellow, so i selected the subject and placed it on a transparent background and it is still printing yellow. I have tried several papers, have saved as PSD and as TIFF, tried from front source and rear source and it always does the same. I recently changed some cartridges and moved my printer to a new location. But it seemed to be printing fine before. This issue has never come up in the many years I've had the printer. Problem is I have to make 12 prints for an exhibit in a few days and it is too late to outsource them. If anyone knows how to resolve this issue I coud really use the advice.

Many thanks,

Sandrine

Re: Pixma Pro 9000 mark II printing yellow where there should be NO COLOR

jrhoffman75 — Fri, 28 May 2021 17:13:58 GMT

Run a nozzle check and see how that prints.

What software are you printing from?

Re: Pixma Pro 9000 mark II printing yellow where there should be NO COLOR

sandrinemonique — Sat, 29 May 2021 05:45:02 GMT

Hi. I did all that and I finally got in touch with Canon Tech Support yesterday and after several attemps with the same result he suggested I print from a different program (I was printing from Photoshop) and we quickly discovered that the yellowing doesn't occue if I print from Preview or Lightroom so there seems to be some issue with my photoshop settings or a compatibility issue. Although this is a bit strange since I've ALWAYS printed from photoshop with this printer. Anyway, I was relieved to know that the problem wasn't printer related!!

Thanks for your response though.

Sandrine