topic Re: Need help troubleshooting error message. Proof due today! in Professional Photo Printers

Need help troubleshooting error message. Proof due today!

siddav — Tue, 20 Apr 2021 22:38:05 GMT

Error Message:

"The media type and paper size are not set correctly. Click Cancel Printing to stop prinrting, change the media type or paper size setting, and print again."

8.5x11 from rear tray prints fine.

I've printed from this computer to this printer with similar specs in the past (13x23; 14x22). Difference was that

Paper size = 14 x 24

Media type = Matte photo paper

Print from = Manual Feed

OS = Windows 10 Pro

Apps = InDesign 2021 and Acrobat Pro DC 2021

I tried to print from LAN at home, which I've been using, and also USB directly.

Re: Need help troubleshooting error message. Proof due today!

Abel — Tue, 20 Apr 2021 22:54:55 GMT

Hi, siddav!

So that the Community can help you better, we need to know exactly which Canon printer model you own, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE to search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: Need help troubleshooting error message. Proof due today!

siddav — Wed, 21 Apr 2021 00:21:41 GMT

Can't believe I didn't include the printer model! It's the Pro-100.

I opened the InDesign doc from 2019 (in current version of InDesign) and pasted in my document contents and it printed. But I still see no difference in the printer settings of the old and new documents.

Re: Need help troubleshooting error message. Proof due today!

JayC1 — Fri, 30 Apr 2021 21:30:00 GMT

Hi. I see that you are getting an error that indicates there is an issue with the paper size and type. You mentioned that you are printing on 14x24 inch Matte Photo Paper and you are loading the paper in the Manual Feed Tray.

This size paper is too long for the Manual Feed Tray. This paper is also too wide for the Rear Tray. According to the printer manual, you can print on non-standard size paper within the following ranges:

Rear tray
- Minimum size: 3.50 x 5.00 inches (89.0 x 127.0 mm)
- Maximum size: 12.95 x 26.61 inches (329.0 x 676.0 mm)
Manual feed tray
- Minimum size: 8.00 x 10.00 inches (203.2 x 254.0 mm)
- Maximum size: 14.00 x 23.00 inches (355.6 x 584.2 mm)

If you would like to visit the section of the manual that discussess the recommended media for your printer, please go to: https://ij.manual.canon/ij/webmanual/Manual/W/PRO-100S%20series/EN/BG/bg-loading1600.html

I hope this information helps. Thank you for choosing Canon.