topic Pro-1000, brand new, cartridge empty after one (1) page ... in Professional Photo Printers

Pro-1000, brand new, cartridge empty after one (1) page ...

ddbmkebirsk11 — Mon, 15 Mar 2021 14:15:15 GMT

The MBK (Matte Black) shows empty after printing one (1) page on a brand new Pro-1000

Possible explanations

- the starter ink cartridge was defective

- they really only ship with like half a drop of ink, not even enough to get started (the other 11 cartridges, though, show about 40%)

- something is leaking and there's an awful spill of matte black somewhere inside the printer

- some circuit, like a sensor, is defective and the printer is basically a DOA

Not sure how to start troubleshooting, other than dropping $60 on a MBK cartridge in the hopes that the problem goes away.

(Canon publishes two telephone numbers for support, which I have dialed on two phones; both phones are now on hold, going on 30 minutes ... whatevs)

Re: Pro-1000, brand new, cartridge empty after one (1) page ...

ddbmkebirsk11 — Mon, 15 Mar 2021 15:31:08 GMT

phew, Canon finally picked up the phone, they're sending a new MBK cartridge, so in a few days I'll know whether the cartridge is at fault rather than something much worse.

Re: Pro-1000, brand new, cartridge empty after one (1) page ...

ddbmkebirsk11 — Thu, 18 Mar 2021 20:14:57 GMT

Looks like the cartridge was the problem! Hooray. New cartridge seems to have made it much happier.