topic Blocked ink ? in Professional Photo Printers

Blocked ink ?

lacyE — Tue, 02 Mar 2021 20:13:06 GMT

So everytime I use the printer I now have to do a cleaning and a deep cleaning at least 3 times before it will print properly, otherwise it will print all the black parts in bright orange. Is there a way to avoid having to do this? it eats up the ink.

Re: Blocked ink ?

Stephen — Tue, 02 Mar 2021 20:21:23 GMT

Hello!

So that the Community can help you better, we will need to know exactly what model printer you're using (it's usually on the top or front of the unit), any error messages you're seeing, and the Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x/11.x), as well as the way you connect to your device (USB or WiFi).

Any other details you'd like to give will only help the Community better understand your issue!

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside of the USA, please click HERE to find support options in your country.

Thanks and have a great day!

Re: Blocked ink ?

lacyE — Mon, 15 Mar 2021 15:24:35 GMT

Yes good point okay

I use a Pixma Pro 100 - no error messages - I use windows 10 Home and I connect via USB cord.

Re: Blocked ink ?

jrhoffman75 — Mon, 15 Mar 2021 15:41:28 GMT

Check your black ink cartridge and see if perhaps any of the clear wrap is stuck on the top of the cartridge.