topic Re: Print Studio Pro Windows 10 installation issues in Professional Photo Printers

Print Studio Pro Windows 10 installation issues

mnscheu — Sun, 28 Jun 2020 18:03:29 GMT

Hello,

I've just purchased a Pixma PRO-10 and am really struggling with getting the print studio pro plugin working with Adobe Photoshop CC 2020(version 21.x) running on Windows 10 Home.

I just tried to restarting the whole process from a clean slate, so I uninstalled and reinstalled all the canon drivers and software I could find, but for some reason I cannot remove Print Studio Pro(version 2.2.3) from the system. Whenever I click 'Uninstall' via Windows -- the UAC pop-up appears, I click yes to proceed, and then the uninstaller disappears and nothing happens. If I try and reinstall PSP again using the latest driver from Canon's website I am able to click through the installer prompts normally, and after accepting the EULAs and choosing an install destination and clicking 'Next' the installer disappears and nothing happens again. No files are extracted to the destination I've selected, and nothing shows up in the "C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins" directory.

I am at a loss as to what to do next other than reinstalling windows completely and I really don't want to have to do that. The printer is of little value to me if I cannot get PSP integrated with Photoshop, so any help would be very much appreciated 😞

If there are any additional details I can provide that would help troubleshoot this please let me know.

Re: Print Studio Pro Windows 10 installation issues

jrhoffman75 — Sun, 28 Jun 2020 19:45:15 GMT

Welcome to the forum.

https://support.usa.canon.com/kb/index?page=content&id=ART172390&cat=PRO_SERIES&actp=LIST

Re: Print Studio Pro Windows 10 installation issues

mnscheu — Sun, 28 Jun 2020 20:41:58 GMT

Hello John,

Thank you for the reply, but the linked KB article is for MacOS and my system is running Windows 10. I've been following this article here: https://support.usa.canon.com/kb/index?page=content&id=ART169566&actp=RSS

Unfortunately the process is breaking down for me at step 4 -- I can follow the on-screen instructions up to "Change Installation Location" dialogue box, but when I hit 'Next' it just seems to crash and no files get copied.

Re: Print Studio Pro Windows 10 installation issues

jrhoffman75 — Mon, 29 Jun 2020 00:01:50 GMT

When you want to change the installation location are you selecting "Browse" and browsing to the Photoshop plugin folder and then selecting next:

Re: Print Studio Pro Windows 10 installation issues

shadowsports — Mon, 29 Jun 2020 15:09:12 GMT

Greetings jrhoffman75

@mnscheu,

You said "seems to crash" ...

Is it crashing?

Have you reviewed the System Event Viewer for information regarding the unsuccessful removal or installation of PSP?

If nothing is there, its not "crashing".

I use the Microsoft Install / Uninstall Troubleshooter in cases like these... something won't uninstall conventionally from the programs and Features applet, or when a product's own uninstaller fails.

https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed

Its similar to Revo in some ways but allows you to safely identify and repair or remove software that isn't behaving. Maybe you have something else going on with your system we are unaware of. Other incompatible software, Anti-Virus, file system issues, etc.

Installing over the top of a problematic install, or attaempting to install to another working directory might not end with a desired result or could introduce other undesired behavior.

Re: Print Studio Pro Windows 10 installation issues

mnscheu — Mon, 29 Jun 2020 16:45:15 GMT

@jrhoffman75

Yes, unfortunately the behavior is the same if I try and install to the default location, or directly to Photoshops plug-in dir.

@shadowsports

You are correct, I am unsure if this is actually a crash -- the behavior makes it seem like it is since the installer exits without any further messages/pop-ups, but I have not checked the event viewer yet. I'll do that as soon as I am able and report back.

I actually did try Microsoft's install troubleshooter, but the "Print Studio Pro" application did not show up as an option. FWIW the system was recently installed and there is no antivirus running, or any apps at all other than creative cloud software. Thank you both for your suggestions so far, I really appreciate the assistance!

Re: Print Studio Pro Windows 10 installation issues

jrhoffman75 — Mon, 29 Jun 2020 17:24:03 GMT

Give Canon a call at 1-800-OK-CANON.

Re: Print Studio Pro Windows 10 installation issues

robnich — Mon, 29 Jun 2020 18:34:26 GMT

>>The printer is of little value to me if I cannot get PSP integrated with Photoshop, so any help would be very much appreciated >>

I am curious -- what does Print Studio Pro offer you that you cannot do with Photoshop? For my needs, I find that PSP does not add any additional useful features beyond those of Photoshop CS6, printing with a Pixma Pro-100.

Robert N.

Re: Print Studio Pro Windows 10 installation issues

jrhoffman75 — Mon, 29 Jun 2020 19:01:24 GMT

I use Lightroom as my editing software, but I agree about PSP. I have it installed but I don't use it.

Re: Print Studio Pro Windows 10 installation issues

mnscheu — Wed, 01 Jul 2020 17:36:35 GMT

hmm, I was under the perhaps(?) mistaken impression that having the printer manage the color was necessary for getting an accurate print, and that I needed PSP to integrate with photoshop in order to do this.

If it's helpful, I'm a traditional illustrator/painter with a very strong background in color theory, but I'm just starting to learn digital printing so I can start selling prints of my work. If I don't actually need PSP to get accurate colors with the PRO-10, how do you guys ensure your prints match what you're seeing on the screen? Is there a reference or documentation you would recommend I get started with to better-understand how to get accurate prints?

Thank you so much for any advice you're able to offer, learning all the new tech has been a lot of fun and it the possibilities are endless, but I'm starting to feel a bit overwhelmed when it comes to figuring out printing.

Re: Print Studio Pro Windows 10 installation issues

jrhoffman75 — Wed, 01 Jul 2020 18:33:15 GMT

In Photoshop you can have the printer manage color or the application manage color. I recommend you have the application manage color.

Here are the settings you want to select":

The profile is the one that applies to the paper you are using.

When you select Print Settings the print driver will open.

Follow these steps and this will turn off printer color management.

Then you need to select the media type (i.e.paper), where you will be printing from and the print quality.

In the page setup tab you will select paper size.

You will also want to go the following website and download the test image.

http://www.outbackphoto.com/printinginsights/pi049/essay.html

You open the image in your printing software and print it without making any adjustments to the print.

If everything is OK then you should get a "perfect" print. Study the print and the guidance in the website.

Once you are satisfied with the print compare the print to your computer display. If the display doesn't look very close to the print (they will never be exact) you need to adjust. Assuming you have a decent display the biggest discrepancy will probably brightness. Displays are usually too bright.

I'll be back with more.

Re: Print Studio Pro Windows 10 installation issues

jrhoffman75 — Wed, 01 Jul 2020 18:45:40 GMT

If you think you want to tweak the printer output you can create a pattern print. You can select varies mixes of C, Y, M or brightness contrast.

You will get a print like this

Pick the one you like best and dial in the settings.

Then you can save a special file that you can recall and select when you want.

I've never found the need for that since my printer output is close enough for my needs, but I'm not selling prints.

Re: Print Studio Pro Windows 10 installation issues

mnscheu — Thu, 02 Jul 2020 15:48:50 GMT

Wow, thank you so much for replying with such a thorough response! I'm realizing now that I am such a newbie that I didn't even know what question I should have asked in the first place. I'm going to experiment with all of your suggestions, because I see now that the plug-in isn't really what I'd thought it was. Thanks so much for the guidance, it's been really helpful!

Re: Print Studio Pro Windows 10 installation issues

probertson — Tue, 29 Dec 2020 16:40:15 GMT

Mine's not working either and I got a message that Print Studio Pro can't be run in the latest LR version (10.1) I have. Printing colors have turned dull. Tried troubleshooting everything, including, turning off color mgt. on the printer, making sure I'm using the right paper profile, cleaning the nozzles, updating drivers, trying to add Print Studio Pro in LR (not supported). Still getting dull colors. Any help would be greatly appreciated.

Thanks,

Re: Print Studio Pro Windows 10 installation issues

jrhoffman75 — Tue, 29 Dec 2020 17:16:01 GMT

PSP is running on my W10 PC with LR 10.1, so we need to see what is happening with your computer.

Are you trying toi install the latest version of PSP V2.2.3?

What printer are you using?

Has there been a W10 update between when the printing was good and now that it is dull?

Download the test image from this site:

Printing Insights #49 (outbackphoto.com)

Open the image in Lightroom and print it; do not make any adjustments in Lightroom.

How does the print look?

Check your Private Messages.

Re: Print Studio Pro Windows 10 installation issues

probertson — Tue, 29 Dec 2020 17:59:01 GMT

Are you trying toi install the latest version of PSP V2.2.3?

What printer are you using?

Has there been a W10 update between when the printing was good and now that it is dull?

Download the test image from this site:

Printing Insights #49 (outbackphoto.com)

Open the image in Lightroom and print it; do not make any adjustments in Lightroom.

How does the print look?

Yes, trying to install V2.2.3

Using a Pixma Pro 10

My Dell XPS is uptodate.

I downloaded the image, imported into LR, printed several times. Reds, oranges not coming out good.

Print Studio Pro shows up in Plugin Manager and is enabled. When I go to Plugin Extras and click on PSP I get an error message that it can't be found. When I go to C:/program files/canon/PrintStudioPro I see the file CNPSPPILR.lrdevplugin but not the exe file. Actually, the exe file is in there too. Not sure why LR is saying it can't be found

Re: Print Studio Pro Windows 10 installation issues

probertson — Tue, 29 Dec 2020 17:57:00 GMT

Also, I see the Application file in the PSP folder. LR is giving me an error message that it can't find it there.