topic Re: macOS 10.11 Big Sur and Pro 1000 in Professional Photo Printers

macOS 10.11 Big Sur and Pro 1000

nsoltz — Sat, 21 Nov 2020 22:42:49 GMT

Any compatibility issues with printer driver or print studio pro from lightroom or ps?

Re: macOS 10.11 Big Sur and Pro 1000

easyrider — Wed, 25 Nov 2020 21:38:10 GMT

Canon Professional Print & Layout plugin for Photoshop 22.0.1 is no longer available and not (yet) available for Big Sur 😞

Re: macOS 10.11 Big Sur and Pro 1000

Michael — Tue, 15 Dec 2020 21:02:35 GMT

Hello.

Big Sur CUPS drivers and software are available for download at the following link:

imagePROGRAF PRO-1000 Drivers & Downloads

In regard to the Professional Print and Layout plugin, the latest supported version of Photoshop is

Photoshop CC 21.x(2020). Please take this into account to ensure functionality of the plugin. You can continue to check the download section for future releases of the plugin as they become available.

This didn't answer your question or issue? Find more help at Contact Us.

Re: macOS 10.11 Big Sur and Pro 1000

Jobetim — Sun, 20 Dec 2020 19:00:14 GMT

Hi there,

I have a problem with the new Big Sur printer driver for my Pro-1000. I've downloaded it (3 times now) and all seems to be well - it says the driver has succesfully been installed - but the printer doesn't appear in the printer list in system preferences - can you please hekp mew?

Many thanks.

Re: macOS 10.11 Big Sur and Pro 1000

jrhoffman75 — Sun, 20 Dec 2020 19:43:58 GMT

@Jobetim wrote:
Hi there,

I have a problem with the new Big Sur printer driver for my Pro-1000. I've downloaded it (3 times now) and all seems to be well - it says the driver has succesfully been installed - but the printer doesn't appear in the printer list in system preferences - can you please hekp mew?

Many thanks.

Did you click the "+" icon to add the printer? Just downloading the driver isn't enough.

Re: macOS 10.11 Big Sur and Pro 1000

Jobetim — Sun, 20 Dec 2020 22:26:54 GMT

Hi John,

Thanks for your comment. Yes, I have clicked the '+' icon to add a printer, and all I see is a blank dialogue box with several lines to fill in, and I have no idea what to put in them!

Ben

London, UK

Re: macOS 10.11 Big Sur and Pro 1000

easyrider — Sun, 20 Dec 2020 23:19:53 GMT

Hi Ben, did you try to reset the Printing system?

I had an almost similar problem and solved it by a reset.

Click in the left column, where the printer was, with the right mouse button, then choose “reset printing system”. This will reset print settings and can solve problems. The printer should then become visible and work again.

Henri

Borne, The Netherlands

Re: macOS 10.11 Big Sur and Pro 1000

Jobetim — Mon, 21 Dec 2020 08:39:08 GMT

Thanks for your suggestion Henri - yes, I have tried resetting the printing system - all that did was to wipe out my HP printer driver, which I then managed to reinstall. The Canon pro-1000 driver, released for Big Sur in early December will still not appear, and I don’t know what to do. Ben

Re: macOS 10.11 Big Sur and Pro 1000

jrhoffman75 — Mon, 21 Dec 2020 11:36:16 GMT

@Jobetim wrote:
Hi John,

Thanks for your comment. Yes, I have clicked the '+' icon to add a printer, and all I see is a blank dialogue box with several lines to fill in, and I have no idea what to put in them!

Ben

London, UK

That is strange. Do you have a UK based canon support line to call?

Re: macOS 10.11 Big Sur and Pro 1000

easyrider — Mon, 21 Dec 2020 12:30:04 GMT

I keep on thinking ...
How is the printer connected? USB, WiFi or UTP?

Henri

Re: macOS 10.11 Big Sur and Pro 1000

Jobetim — Mon, 21 Dec 2020 16:11:01 GMT

Thanks to everyone for helping me. I had a 1 hour conversation with Canon UK, with mixed results. He managed to get me up and running using a remote LAN from my modem, but couldn't get the printer to work using USB - I know the USB ports and the USB cable are all OK - this problem is clearly related to Big Sur, and he suggested I contacted Apple about this (good luck with that...).

The printer works remotely, the odd thing is that it insists I put the paper in the manual feed (even thin glossy photo paper) - I've no idea what that's about but maybe smarter folks reading this will be able to opine.

Ben

Re: macOS 10.11 Big Sur and Pro 1000

easyrider — Mon, 21 Dec 2020 20:11:43 GMT

Another suggestion Ben,
have you ever removed the driver by Finder?

From the menu, choose Go> Go To Folder, type / Library / Printers, and click Go.

In the Printers folder that opens, click Edit> Select All to select everything in the folder. Now move all selected files to a new folder by clicking File> New Folder With Selection. Follow the on-screen instructions and then delete the newly created folder.

Restart your Mac and look for a software update.