topic CANON CARE PAK warranty issue in Professional Photo Printers

CANON CARE PAK warranty issue

Feuy — Sat, 05 Dec 2020 02:16:49 GMT

Hi there,

I am having trouble with registering my CANON imagePROGRAF pro-300 inkjet printer to my CAREPAK warranty. I followed instructions and created an account, but when I try to add it as a product; it doesn't show up in a drop down menu when I type it in. I checked out all the options and my printer is not one of them. I can't even add it to my CANON CAREPAK even though I purchased them at the same time. I know the printer was just released not long ago, but I would think CANON would have updated the products to include that printer. It anyone else having this issue. Anyone know of any way to solve this issue I would gladly appreciated. Thanks.

-Feuy

Re: CANON CARE PAK warranty issue

shadowsports — Sun, 06 Dec 2020 14:27:30 GMT

Greetings,

Adding CarePAK warranty is usually a pretty standard, choose your product, enter the serial number and the purchase date, then save,

If yoiu are having issues, I recommend you use the chat feature. I've done this and received help immediately.

Re: CANON CARE PAK warranty issue

Stephen — Sun, 06 Dec 2020 14:37:20 GMT

Hi Feuy,

You'll need to setup or sign into your My Canon Account at canon.us/account

Once you've set up (or signed into) your My Canon Account, you'll be able to add a product to your account. You may have to click "View All" on the right.

Once you've done that, it may be easier to copy/paste the entire product name: imagePROGRAF PRO-300

When you've done that, you should see this:

And you sould, then be able to continue the registration and activation of your CarePAK PLUS.