Pixma Pro-100 (dead after 4 prints)

hadenough — Thu, 12 Nov 2020 01:21:55 GMT

Hello Canon Community,

I am currently sitting looking at a dead printer. The orange and white lights are alternatively flashing six times and an error code of 6000 is displayed by the printer drive. I've spent multiple hours on hold / tech support. Basically I've been told that it is a hardware issue and that there is no fix other than to buy a new printer. The printer was used a total of 3 times (jammed on the third time and error occured after). When I contacted customer support I was offered to buy an upgrade for a "discounted price". The Pixma 100 is no longer in stock so the only option was the pixma pro 200 ... and the discount... 10 percent.

This printer CAN NOT BE REPAIRED. It is 1 year out of the warranty... and now the answer is a 10 percent off an even more expensive printer. Has anyone else had this experience? Is the answer "we don't stand by our equipment" something I should expect from a multi million dollar company? At the very least let this serve as a warning to those whose printer is waiting to throw an error code.

Re: Pixma Pro-100 (dead after 4 prints)

jrhoffman75 — Thu, 12 Nov 2020 12:30:09 GMT

Given your very low printing usage - three times in two years based on your statement- it would probably be more cost effective to use a printing service.

topic Re: Pixma Pro-100 (dead after 4 prints) in Professional Photo Printers

Pixma Pro-100 (dead after 4 prints)

Re: Pixma Pro-100 (dead after 4 prints)