topic Re: Combination of Maxify MB5420 and PIXMA PRO-100 drivers causes "filter failed" on PRO-1 in Professional Photo Printers

Combination of Maxify MB5420 and PIXMA PRO-100 drivers causes "filter failed" on PRO-100 print job.

kbcons — Sat, 12 Sep 2020 20:21:33 GMT

Mods, please note that I will be cross-posting this to the Office Printers forum.

There are several Canon printers here; the above mentioned MB5420 and PRO-100 as well as an MF249dw.

Conditions:

Mac Mini late 2012, 16GB memory, 500GB SSD, i7, Catalina (updated current as of 9/11/2020)

Canon Maxify MB5420 (Current as of 9/12/2020)

Canon PIXMA PRO-100 (Current as of 9/12/2020)

Canon ImageCLASS MF249dw (Current as of 9/12/2020)

All the above devices are connected via Ethernet, with static mapped IP addresses.

Observation:

Driver installations appeared to be completely normal using "Canon Inkjet Network" for the MB5420 and the PRO-100.

When the CUPS print drivers for all the above printers are installed, I am unable to print to the PRO-100. "Filter failed" error message. When I remove the drivers for the MB5420, print jobs for the PRO-100 are processed normally. The presense of the MF249dw driver has no effect on the PRO-100. The presense of scanner drivers for the MB5420 has no effect on the PRO-100. Printing to any of these devices from a Windows 10 Pro machine is normal with all drivers installed.

Desired endgame:

I would prefer to have the MB5420 available to me as the default printer for everyday use.

Ideas?

Ken...

Re: Combination of Maxify MB5420 and PIXMA PRO-100 drivers causes "filter failed" on PRO-1

Patrick — Tue, 13 Oct 2020 19:51:02 GMT

Hi kbcons,

Please follow these steps:

1. Click on the Apple in the upper left corner and then System Preferences.

2. In System Preferences, click on Printers & Scanners.

3. On the left side, please click on the MB5420 one time and then [-] at the bottom to remove it.

4. Click on the [+] and then "add printer or scanner". The Add window will appear.

5. In the Add window, please click one time on the MB5420 - Bonjour multifunction that appears.

6. At the bottom, next to "Use", please select "Airprint".

7. Click Add.

Does the issue persist?

Re: Combination of Maxify MB5420 and PIXMA PRO-100 drivers causes "filter failed" on PRO-1

kbcons — Tue, 13 Oct 2020 21:03:46 GMT

> Does the issue persist?

The issue appears to be resolved - soft of. Printing to the PRO-100 is slower than before. Printing to the MB5420 seems normal, and I'm hoping that I will have full functionality with the Airprint driver.

Clearly, this is a work-around and I'd prefer an actual fix. Hopefully, this actual fix will come in a driver update.

Thank you,

Ken...