PRO-100

DickG — Wed, 30 Sep 2020 20:22:54 GMT

My PRO 100 is no longer printing Magenta. I've replaced the Cartrige twice I've cleaned the print head using all the techniques and solutions I've found on the Community to no avail. What could be the problem.

Re: PRO-100

jrhoffman75 — Wed, 30 Sep 2020 20:53:46 GMT

Welcome to the forum.

Are you saying that when you do a nozzle check the magenta channel doesn't print?

Re: PRO-100

DickG — Fri, 02 Oct 2020 22:17:38 GMT

That is correct. That space on the nozzel check printout is blank..no color at all.

Re: PRO-100

Patrick — Wed, 14 Oct 2020 19:20:28 GMT

Hi DickG,

Because your PIXMA PRO-100 is not printing magenta after replacing the ink tank and perofrming printhead cleanings, your PIXMA PRO-100 would require service.

If you purchased your PIXMA PRO-100 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your available service options. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com

If your PIXMA PRO-100 was purchased greater than a year ago, it is out of warranty. You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

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