topic Re: imagePROGRAF PRO-1000 7402 Error in Professional Photo Printers

imagePROGRAF PRO-1000 7402 Error

csenehi — Thu, 17 Sep 2020 14:32:22 GMT

Hi,

I've been in trouble with my printer for months. The issue is not pemanent, I can print a few A2 poster and suddenly it stops with the error code 7402.

After some time and some swith-on/swith-off, the printer works again without any issues.

I have contacted the support locally, they have no solution other that sendint the unit for a repair wich cost more than a new device...

Anyone experiencing the same issue ? Any solution ?

Thanks for your help.

Regards

Christophe

Re: imagePROGRAF PRO-1000 7402 Error

Michael — Thu, 17 Sep 2020 18:32:21 GMT

Hello.

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please create a Canon Account and contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Re: imagePROGRAF PRO-1000 7402 Error

csenehi — Wed, 23 Sep 2020 14:05:29 GMT

Thanks Michael for your answer. I just paid 20$ to get a phone supprt.

I've just contacted the phone supprt and it's seems there is nothing to do with this error code 7402.

I would be happy to narrow down the cause of the issue. Anything you can do to help me ?

Re: imagePROGRAF PRO-1000 7402 Error

robnich — Wed, 23 Sep 2020 15:02:24 GMT

All sources I found indicate that if error 7402 is not resolved by turning off, unplugging, plugging back in and restarting the printer, then a repair is needed.The cost of a new Pro-1000 @ B&H is $1299.00. Why do you believe a repair would cost more than that?

Robert N.

Re: imagePROGRAF PRO-1000 7402 Error

csenehi — Wed, 23 Sep 2020 15:11:30 GMT

They announced me a repair cost of 1000$
if I buy a new device, I loose 700$ of inks ...

Re: imagePROGRAF PRO-1000 7402 Error

robnich — Wed, 23 Sep 2020 15:28:48 GMT

Oh my, that is too bad. I am truly sorry to hear that. Perhaps an independent repair shop in your area can offer a better price -- have you looked into that possibility?

Robert N.