topic Re: HELP PLEASE! Washed out magenta cast on prints, all settings are the same. in Professional Photo Printers

PIXMA PRO-100 Magenta cast on prints

kacr2507 — Fri, 14 Jun 2024 14:20:39 GMT

HELP PLEASE! Washed out magenta cast on prints, all settings are the same.

Hi,

I've been printing hundreds of prints on my Pixma Pro 100 on moab entrada rag paper, and they've been wonderful, but suddenly have started printing washed out and magenta. My settings are set to:

photoshop manages color

Moab Entrada Rag ICC Profile

Perceptual or Relative with Black Point Compensation

Re: HELP PLEASE! Washed out magenta cast on prints, all settings are the same.

robnich — Sat, 15 Aug 2020 17:53:21 GMT

On my monitor the print on the left is the more satisfactory one and looks quite normal, whereas the right print looks dark and somewhat tinted. Did the image come out as you intended or did you mix up left and right?

Robert N.

Re: HELP PLEASE! Washed out magenta cast on prints, all settings are the same.

kacr2507 — Sat, 15 Aug 2020 18:40:51 GMT

No, I deleted the photo becuase it's too hard to capture it, but that's the correct print. You'll just have to take my word that it's washed out and magenta. Any suggetions?

Re: HELP PLEASE! Washed out magenta cast on prints, all settings are the same.

jrhoffman75 — Sat, 15 Aug 2020 18:53:03 GMT

Whenever a printer starts with poor output the first thing to do is run a nozzle check.

Let us know how that works out.

Re: HELP PLEASE! Washed out magenta cast on prints, all settings are the same.

kacr2507 — Sat, 15 Aug 2020 19:09:20 GMT

The nozzle check was perfect. No streaks at all. I'm thinking maybe my ink cartridges are dried out, is that a possibility? The print utility is showing that they're about 3/4ths empty, so they still have sufficient ink in them, but it really is looking like a saturation issue.

Re: HELP PLEASE! Washed out magenta cast on prints, all settings are the same.

jrhoffman75 — Sat, 15 Aug 2020 19:12:39 GMT

If the nozzle check looks good I wouldn't think you have an ink flow problem, but it only costs a little ink to run a cleaning and see if that corrects your problem.

Any changes to the computer like a software update?

Sometimes just reinstalling the printer driver corrects soem problems.

Re: HELP PLEASE! Washed out magenta cast on prints, all settings are the same.

kacr2507 — Sat, 15 Aug 2020 20:05:38 GMT

I updated the driver and reinstalled the ICC profile and there's a definite improvement. The colors are still coming out slightly faded, but the magenta cast is gone, and I did get one photo printed on luster paper that turned out perfectly---so yes, thank you so much, I'm officially closer to figuring this out. Definitely appreciate your advice.

Re: HELP PLEASE! Washed out magenta cast on prints, all settings are the same.

jrhoffman75 — Sat, 15 Aug 2020 20:10:09 GMT

When you say reinstalled the ICC profile are you using third party paper?

Re: HELP PLEASE! Washed out magenta cast on prints, all settings are the same.

kacr2507 — Sat, 15 Aug 2020 21:06:14 GMT

I'm using Moab Entrada Rag Natural, I also have the Moab Entrada Luster, which printed great. The matte paper is trickier.

Re: HELP PLEASE! Washed out magenta cast on prints, all settings are the same.

jrhoffman75 — Sat, 15 Aug 2020 21:10:22 GMT

Yes, matte is.

Dye inks and matte paper don't always play well together. Plus telling the print side is sometimes difficult.

Re: HELP PLEASE! Washed out magenta cast on prints, all settings are the same.

Darius — Fri, 21 Aug 2020 18:20:07 GMT

Hi kacr2507.

The easiest way to find the print-side (which should be facing up while printing) is to lightly moisten your finger, then touch a corner. The print side will seem stickier when your finger is moistened.

Other than that, Print Studio Pro (add on for Windows and Mac OS) and the Windows drivers have tools for adjusting color accuracy through pattern printing. Also ensure you're minimizing the number of times the image is transferred through ICC profiles (usually occurs when transferring between different editing programs); each shift may cause the color to warp.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: HELP PLEASE! Washed out magenta cast on prints, all settings are the same.

kacr2507 — Fri, 21 Aug 2020 20:38:10 GMT

I actually use double sided matte paper, so that's not the issue. It's not really a color accuracy issue, but rather a sudden change in how the printer is printing. My prints were fine, and then one day were not---all the settings are the same. I reinstalled the driver, and the ICC profile and that got me close to where I began, but still leaves a bit to be desired. Fine for now, thanks for the help.