topic Re: Canon r5c video not showing on pc in Professional Video

Canon r5c video not showing on pc

jboogy50082 — Mon, 10 Oct 2022 22:59:02 GMT

I’m having problems with getting videos to show on pc. When I record in mp4 format the videos will show. But any other format it won’t show. I’m using a cf express card for the videos. I downloaded eos utility driver and only photos and mp4 files will show. I bought a cf express card reader type b and the video files still won’t show. How can I view the video I record on my camera on my computer????

Re: Canon r5c video not showing on pc

shadowsports — Tue, 11 Oct 2022 00:41:39 GMT

Greetings,

Please give us a complete picture of your environment.

We know you record in .mp4, but what other formats?

What OS and build is your "computer" running. What software do you have installed?

See here:

Canon Support for EOS R5 C | Canon U.S.A., Inc.

The XF Utility and Cinema Raw Development will allow you to import and play anything the camera records. These are Canon products.

DaVinci Resolve does as well, but you'll have to spring for the Pro version if you want to play 8K Raw.

Re: Canon r5c video not showing on pc

AtticusLake — Tue, 11 Oct 2022 08:22:30 GMT

I'm afraid I don't know what you mean by "show". Do you mean in File Explorer? In Adobe Bridge? In Premiere Pro? Windows Media Player? Do you mean that your clips appear as generic icons instead of thumbnails? Do you mean they don't play correctly? Or do you mean they don't show up at all?

Generally MP4 with video encoded in either H.264 or H.265 is a standard format, and will "show" in many applications without further help. Other video formats are less standard, and may need specific drivers or apps. For example Canon's XF-AVC is a bit more specialised; and RAW from any manufacturer is proprietary to that manufacturer, and will only work in software which specifically supports that specific flavour of RAW.

(MP4 can contain video encoded in many other formats, but the R5C doesn't use that capability).

So it all depends on what software you're using. When I shoot, I don't use or care about what the footage looks like in File Explorer or Windows Media Player. I load my clips into Premiere Pro and work on them directly there. If you're usng a different video editing app, it should work the same way, as long as the app you use supports Canon's formats -- particularly Canon RAW.

In general, on any camera, if you're going to shoot RAW, then you need to fork out the cash for an app that supports it. Major apps like Premiere, Resolve, Final Cut, etc., should be OK. If you're going to use a more budget video editor -- or try to get away without editing at all -- then you should stick to MP4.

Re: Canon r5c video not showing on pc

shadowsports — Tue, 11 Oct 2022 13:37:45 GMT

Pretty sure he cannot play them based on his description. .mp4 is natively supported whereas the other codecs are not. Even then, hopefully his system has the horsepower needed for the more intensive video.

Re: Canon r5c video not showing on pc

DuRRAN — Sun, 01 Oct 2023 00:35:42 GMT

I'm having the same issue. The issue is the files do not even show on PC. I can see photo files fine however any of the video footage doesn't exist as files showing on PC. They play fine on the camera just not there on windows 10 PC. I have mine plugged in via USB-C cord.

I have downloaded latest versions of EOS Utility and Canon XF Utility and still nothing to display as a file.

Re: Canon r5c video not showing on pc

sshimomu2k2 — Sat, 13 Jan 2024 22:48:08 GMT

I have the exact same issue; XF utility manual nor R5C manual doesn't provide any useful info as to how exactly select file and load files into the utility. When opened XF utility, I cannot see the .mp4 files at all in the folder list. I have no idea why these .mp4 files aren't shown.

Re: Canon r5c video not showing on pc

IamintheUK — Sun, 14 Jan 2024 12:56:27 GMT

MP4 is just a container, it's what's inside that counts. Most players will have no problem with h264 or h265 codecs, but if any flavour of RAW has been used you will need an application like an NLE to see and play them. Things like VLC and Windows Media Player cannot play RAW files.

Re: Canon r5c video not showing on pc

shadowsports — Sun, 14 Jan 2024 15:35:41 GMT

Greetings,

Many good recommendations here.

XF-AVC Utility supports .MXF file format

Cinema RAW supports RAW

DPP has a RAW Movie tool, can be launched from the Tools menu

For .mp4. Options windows / MAC include, windows media player, VLC player, Premiere, DeVinci Resolve, elmedia (Available in the iTunes store) Others also exist.

You can use a card reader or direct camera connection. If you don't "see" your clips, try pressing the media playback button on the R5 C.

Re: Canon r5c video not showing on pc

sshimomu2k2 — Mon, 15 Jan 2024 14:38:45 GMT

I know many players don't have any issue playing h264/264 encoded file but what R5C generated .mp4 aren't recognized for some reason.

Re: Canon r5c video not showing on pc

sshimomu2k2 — Mon, 15 Jan 2024 14:54:31 GMT

Like I wrote above somehow R5C generated .mp4 files cannot be played; let me ask another way; if R5C generated .mp4(downloaded onto PC thru Canon R5C utility) aren't recognized as playable .mp4. What I can do with these file...? Does any of Canon utility software convert into playable formats? As I wrote above XF utility doesn't even recognize the file, and this is very much the same for EOS Movie utility, Camera Raw Development, as well as MP4 join tool. I even downloaded DaVinci Resolve, and yet it's the same. I've been editing some simple video editing softwares so I understand file formats.

Re: Canon r5c video not showing on pc

AtticusLake — Mon, 15 Jan 2024 17:03:09 GMT

.mp4 files recorded on the R5C are perfectly standard MP4 files, encoded as either H.264or H.265, depending on which you chose. I routinely copy these to my PC using a card reader and use them as is, without using XF utilitity or any other Canon software.

However these files are very high bitrate. They will generally not play directly, because your computer likely isn't powerful enough. For example, when I double-click one of these files, the video jerks forwards a couple of times then freezes, leaving just the audio. But when I load the files into a video editor and edit with them, they're prefectly fine.

For more innfo on this, see this thread: https://community.usa.canon.com/t5/EOS-DSLR-Mirrorless-Cameras/Canon-R5-video-file-sizes-trouble-downloading/m-p/454304#M109712

If you're having some other problem, then you need to provide more information. Saying that some files "cannot be played" is no use. Do you mean that you get an error message? Does the player crash? Does it play jerkily/badly? Does the pcture look wierd? You are giving us no clues at all.

What record modes, exactly, are you using? What exactly are these files called on your computer? Providing some screen shots might help.

I get that this is frustrating, but if you can't tell us what is actually going wrong, then we can't help.

Re: Canon r5c video not showing on pc

IamintheUK — Mon, 15 Jan 2024 21:47:03 GMT

As a side note, if they are 10bit files the free version of DaVinci Resolve will not open them on a PC. You would need the Studio version of Resolve.

Re: Canon r5c video not showing on pc

Leonardo-147 — Thu, 21 Nov 2024 20:16:19 GMT

Hi I think I'm having the same problem. So I have a Canon r5c and am shooting on cfexpress type b. I only have a cfexpress card mounted, no othe sd cards. My video settings are RAW LT at 25P of course written on the cfexpress. The camera automatically sets the resolution at 8192x4320. I can play back the 8K video no problem on the camera's media player. I have also tested other formats, I mean I can shoot with no problems at all also with XF-AVC YCC422 10 bit and MP4(HEVC) YCC422 10bit. I recorded with these formats in 8k and 4k. No problem shooting and playing them back from the camera. All saved on the cfexpress.

The problem arises as soon as I try to transfer them to my Windows 11 PC. I do not own a cfexpress card reader so I connected the camera to the PC with the usbc cable I was given with the canon r5c. Now my PC can open the folder This PC>Canon EOS R5 c>CFe>DCIM>100R5VEC but as soon as I open it it says "This folder is empty.". From my tests this folder should contain the RAW file video and XF-AVC. I say this because another folder was created at This PC>Canon EOS R5 c>CFe>DCIM>200_1121 and in here is my video I shot in MP4(HEVC) together with the XML file. I can copy the MP4 file easily from there so no problem with that. I have tried to access the RAW and XF-AVC videos from my PC with both picture mode and video mode on my camera. So then I tried to download Canon XF Utility and Cinema RAW Development. I have also installed Digital Photo Professional 4. I already had EOS Utility 3 installed. So I tried accessing the videos from the Canon apps and the following are the results.

EOS Utility 3 (only accessible in photo mode) I could see my pictures taken with the cfexpress and the video shot in MP4(HEVC). The RAW video and XF-AVC video were completely inexistent.

Cinema RAW Development I tried opening the folders like earlier from inside the application but it doesen't show anything as if the folder was empty. This happens both for This PC>Canon EOS R5 c>CFe>DCIM>100R5VEC and This PC>Canon EOS R5 c>CFe>DCIM>200_1121. So basically I can't access my RAW, XF-AVC and MP4(HEVC) videos at all from the canon apps, none of them. The software doesn't see, let me see, find, show anything. The folder is like empty. Basically I can't transfer or preview any video. Tried this in bothe photo and video mode.

The same as for Cinema RAW Development happens in Canon XF Utility. Both for photo and video mode.

Lastly I tried opening Digital Photo Professional 4 and finding the videos there. I was hoping to use the RAW video tool in the tools. And surely again the folders were empty. No files. No trace for the RAW, XF-AVC and MP4.

What should I try next?

Thanks for the help

Here are some screenshots. Some settings are in Italian, hope you don't mind.

Canon XF Utility folder searchFolder searchCinema RAW Development folder searchCinema RAW Development folder searchFolder searchCanon XF Utility folder search

Re: Canon r5c video not showing on pc

AtticusLake — Thu, 21 Nov 2024 20:50:46 GMT

I suspect the issue you're running into is that the R5C's USB is basically broken. It doesn't show all the files to the host. MP4s show up, but basically nothing else. I've never used XF Utility or that stuff -- I just use the file manager -- but if the files aren't showing, then it won't matter what software you use on the host side.

I'm afraid you're going to need to invest in a CF Express card reader. Good news is they aren't very expensive.

Re: Canon r5c video not showing on pc

sshimomu2k2 — Thu, 21 Nov 2024 21:02:15 GMT

I highly doubt USB issue; I could download any files in Win10 pc but the only issue is that Software does NOT support 8k format and thus it won’t show in the screen; The only thing I consider is to use Da Vinci Resolve standard version and not free ver., which is a bit pricy.

Re: Canon r5c video not showing on pc

Leonardo-147 — Thu, 21 Nov 2024 22:32:19 GMT

Following your observation I have tried changing other 2 cables and the same happens. I see the MP4 file but not the XF-AVC or RAW files. So I guess it's not the cable.

Re: Canon r5c video not showing on pc

Leonardo-147 — Thu, 21 Nov 2024 22:34:06 GMT

I actually have DaVinci Resolve Studio. Ho can I access the camera's cfexpress from the media pool? Could you help? I don't see my Canon r5c in the folders in the media pool section

Re: Canon r5c video not showing on pc

AtticusLake — Thu, 21 Nov 2024 22:36:41 GMT

Yeah, I'm afraid that was wishful thinking. There is absolutely no way that the cable could affect which files are seen. The cable could make the connection fail completely, but not affect specific data going over that connection.

As I said, this is a bug in the R5C's USB implementation. MP4 files are shown, and not RAW files. Get a card reader.

Re: Canon r5c video not showing on pc

AtticusLake — Thu, 21 Nov 2024 22:39:43 GMT

I was replying to Leonardo-147. Your problem sounds like something else.

If you are trying to use Resolve free version, then it's no wonder you're having issues, the free version does not support 10-bit files. You will either have to shoot in 8-bit, or downconvert to 8-bit, or buy Resolve Studio.

Re: Canon r5c video not showing on pc

Leonardo-147 — Thu, 21 Nov 2024 22:40:31 GMT

Thank you, very helpful.