topic C100 mark II will not power up in Professional Video

C100 mark II will not power up

pbyd — Sat, 25 Apr 2020 02:41:07 GMT

I have just got my 2nd C100 Mark II, after working the first few times I turned it on, it will not power up, the battery is a Canon and has been charged and shows full. I do have a new battery coming in from B&H. Hopeing that will solve the issue. If anyone has anything I could do to get past this please let me know

PbyD

Re: C100 mark II will not power up

Nick2020 — Sat, 25 Apr 2020 12:52:41 GMT

Hi pbyd,

Thanks for checking in with us!

Doing a test with a different battery is definitely a good starting point. Beyond that, you could try doing tests with just the camera and body cap on it. Remove the lens, memory cards and other accessories, and then see if the camera responds. If any buttons appear stuck or out of place, then try to nudge them back into position.

If problems persist, I suggest that you email us at cinemaeos@cits.canon.com with details about your camera, your date of purchase, and the state from where you are sending the camera, and we'll walk you through the repair process.

Re: C100 mark II will not power up

pbyd — Fri, 08 May 2020 20:29:11 GMT

Thanks much for the help, I did send it to Canon Cinema repair it was a fuse. Being repaired.