topic Re: C100 - Data Import Utility Catalina Workaround in Professional Video

C100 - Data Import Utility Catalina Workaround

Scott27 — Thu, 20 Feb 2020 15:08:15 GMT

So with the Catalina update on Mac OS, Data Import Utility is no longer supported. Has anyone on a mac who updated to Catalina managed to find a workaround for importing video clips from my SD card without the use of Data Import Utlity? Maybe the answer is right in front of me and I'm just missing it, but it's been a frustrating couple of days. Any help would be appreciated.

Re: C100 - Data Import Utility Catalina Workaround

Tim — Sun, 23 Feb 2020 02:31:48 GMT

Scott27,

If you have a non linear editor in place perhaps you can try copy and pasting the clips using the file explorer in the operating system. We regret any inconvenience that this may cause you at this time.

Re: C100 - Data Import Utility Catalina Workaround

kvbarkley — Wed, 26 Feb 2020 22:07:37 GMT

Have you tried running Image Capture directly?

Re: C100 - Data Import Utility Catalina Workaround

Scott27 — Wed, 26 Feb 2020 22:40:54 GMT

I appreciate that suggestion. A friend who works for Apple also suggested that but Image Capture doesn't recognize the file type of C100 footage. Basically I am finding my only two options right now are I either have to render each file individually through FCPX OR purchase an external recorder. Unless Canon upgrades Data Import Utility to a 64-bit program.

Re: C100 - Data Import Utility Catalina Workaround

stefancanon20 — Sun, 19 Apr 2020 12:59:33 GMT

Unfortunately this is not acceptable solution for us. We must have an update to the Data Import Utility to a 64-bit program.

I have three C100 MK i and one C100 MK ii cameras, the MK 1 require this important tool.

Re: C100 - Data Import Utility Catalina Workaround

AnnubisProd — Fri, 04 Dec 2020 14:01:54 GMT

To say that you're sorry for the incvonvenience is ridiculous when it's been almost a year. Your lack of upgrading has paralyzed my MAC and it is now causing a cascading effect because other programs that need the ugrade from MAC won't work because of your lack of caring about your own customers. I NEED this import utility to work or else my canon C100's are going to be junk. They do NO good to me if I can't import the footage!!!!!

SIncerely,

An extremely unhappy shooter/editor who loves canon but will move to another company that cares about their cusomters if you don't straighten this out!

Re: C100 - Data Import Utility Catalina Workaround

AnnubisProd — Tue, 08 Dec 2020 15:44:25 GMT

I have discovered that you can access your MTS files by going into the "private" folder and drilling down until you hit them. It appears as though they are no different than the ones that you get through the Import Utility Tool. I imported the AVCHD titled file into Premiere and it came in as all the separate files.

I hope that helps!

Re: C100 - Data Import Utility Catalina Workaround

Jesser87 — Sun, 10 Jan 2021 10:22:51 GMT

I just found this form and am having the same problem. It’s currently January of ‘21. Is there any update for Data Import Utility? I’m unable to import my C100 videos into my Mac without an update, and as others have stated, it’s a big problem after spending thousands on this camera. Nothing else has worked.

Re: C100 - Data Import Utility Catalina Workaround

stefancanon1 — Sun, 10 Jan 2021 13:23:33 GMT

While you can drill down to open the files, when you use this method there is a short milisecond gap in the files that results in a black gap. Be careful and watch your footage, this happens only with longer files - in my case - weddings and interviews.

Re: C100 - Data Import Utility Catalina Workaround

stefancanon1 — Sun, 10 Jan 2021 13:24:28 GMT

Dont expect canon to fix this, they dont care to support the older cameras .. Apple , all the big companies are the same way , dont expect any support we have to find a fix on our own - if possible !

Re: C100 - Data Import Utility Catalina Workaround

Jesser87 — Mon, 11 Jan 2021 04:54:58 GMT

Thanks for the response. I surmised this would be the case, which I why I resisted the Apple update for so long, but the computer needed it. Thanks to covid, business has pretty much died in the last year, so I guess I won’t have a need for the camera anymore anyway.

Re: C100 - Data Import Utility Catalina Workaround

davewild — Fri, 15 Jan 2021 12:15:54 GMT

I use EDITREADY to convert the files to ProRes for FCP. This not only is a 64bit application, but with the AVC files converted they play much more nicely in FCPX without the application freezing up as it does if I import AVCHD that came out of the Canon Data import utility. I had no issues with freezing using MP4 but I think the AVC files are slightly higher quality.

Customers shouldn't have to spend additional money to use their product... but back in the real world, this issue of support when Apple moves OS has been going on for years (e.g. flatbed scanner drivers and printer drivers not working on a new OS, and Canon NEVER bothering to update them (whereas they update them, or indeed they still work for Windows 10!). "a workaround is as good as a fix" 😉

Re: C100 - Data Import Utility Catalina Workaround

Jesser87 — Sun, 24 Jan 2021 05:56:10 GMT

Oh, wow, thank you so much! I had never heard of that before. I agree that we shouldn't have to keep spending money like expected. You really helped me out! A friend just got me a new mic that I was so bummed I couldn't use because of the update issue, but now I'm excited. Thanks a million!

Re: C100 - Data Import Utility Catalina Workaround

nkyg — Thu, 31 Mar 2022 17:58:47 GMT

I've also just encountered this issue and I have found another way that personally works better for my workflow:

Find your "AVCHD" collection
"Control" and click or double click (I'm new to macs) and select "Show package contents"
You'll see something that says "BDMV". Control + click that as well and select "Show package contents" again
Select the "Stream" folder
You should see all the clips on your SD card from your camera

I literally just found this out the same day I updated my laptop. Would love to know if it worked for anyone else.

Re: C100 - Data Import Utility Catalina Workaround

Jesser87 — Sat, 24 Dec 2022 07:23:25 GMT

Hey, I am so sorry that I'm just replying now, nearly half a year later. I got like 5,000 emails (literally) and all my emails are surrounded by junk. I just used my camera after forgetting about my issue and remembered I had this response I meant to get around to. Thanks so much for your help and I'm sorry again for the late reply.