topic Re: EOS R5 C VR Recording Has Halo Effect after Firmware Update to v1.0.7.1 in Professional Video

EOS R5 C VR Recording Has Halo Effect after Firmware Update to v1.0.7.1

issac — Wed, 24 Jul 2024 13:00:19 GMT

Hey! firstly, am so sorry if this is not the right place to be posting this. I have the R5C and using the VR lens, after updating to the new firmware I noticed a halo effect. I thought it might be because of the angle of lighting but it's 100% there all the time and wondering if it's something to do with the update. If you look to the top outer part of the attached....is anybody else experiencing this? Many thanks

Re: EOS R5 C VR Recording Has Halo Effect after Firmware Update to v1.0.7.1

John_Q — Fri, 26 Jul 2024 23:32:59 GMT

Hello issac,

This is not something we have heard of previously. Is that visible on the camera LCD prior to recording? Are you using the latest version of the VR Utility software? If not, you can download that HERE. If you would like to speak with a Canon representative for further troubleshooting, please contact our Technical Support Team at 1-800-652-2666, Monday through Friday between 9:00 AM to 6:00 PM EST

Re: EOS R5 C VR Recording Has Halo Effect after Firmware Update to v1.0.7.1

shadowsports — Sat, 27 Jul 2024 00:35:42 GMT

Greetings,

Although I don't anticipate ever owning a VR lens, I'll be interested to hear what you find out after contacting support.

Re: EOS R5 C VR Recording Has Halo Effect after Firmware Update to v1.0.7.1

MrSerious_Pants — Tue, 20 Aug 2024 15:07:01 GMT

Any updates on this? Was the issue ever resolved? I was thinking of updating the firmware on my R5C this week but I need to shoot VR and I won’t update if this is indeed a firmware issue.

Re: EOS R5 C VR Recording Has Halo Effect after Firmware Update to v1.0.7.1

MrSerious_Pants — Sat, 24 Aug 2024 17:47:52 GMT

I really wish people would update or respond to their posts after they post issues like this. It's not helpful if you go radio silent once you figure out a solution (or lack thereof).

Re: EOS R5 C VR Recording Has Halo Effect after Firmware Update to v1.0.7.1

shadowsports — Sat, 24 Aug 2024 18:10:08 GMT

Try sending him a PM.

I don't have a VR lens so I can't test this for you, I'm sorry. I did record a bunch of 4K video the past 2 weeks while traveling in Europe, but of course didn't see any halos.

Re: EOS R5 C VR Recording Has Halo Effect after Firmware Update to v1.0.7.1

MrSerious_Pants — Sat, 24 Aug 2024 18:30:05 GMT

I sent him a PM. To me, the image he posted suggests typical flaring of the lens since he was pointing the camera towards a light source. I'm not sure what his experience his and whether he's familiar with his equipment or not. If he responds to my PM I'll post it here.