topic Re: Can't Get My R5 C to Mount on Mac; RAW Video Not Downloaded in Professional Video

Can't Get My R5 C to Mount on Mac; RAW Video Not Downloaded

Qbert1000 — Mon, 02 May 2022 07:10:10 GMT

I feel like a dummy posting this, but I'm having trouble importing my RAW video footage from my R5 C. I can import the photos through the Canon Utility, and I can even import some of the proxy files, but I can't get the camera to even mount on my Mac. Running the latest software on the Mac (Monterey 12.3.1). Do I have to import through Premiere or Final Cut? Or is there a simpler way to just drag and drop straight from the camera? I'm currently connecting using the USB C cable that came with the camera (does it need an HDMI cable for RAW video?). To be clear, I can access the files via my CF Express card reader, but not when I directly plug the camera into the Mac. Thanks for any thoughts

Re: Can't Get My R5 C to Mount on Mac; RAW Video Not Downloaded

Nick2020 — Mon, 02 May 2022 12:37:41 GMT

Hi Qbert1000,

Thanks for checking in with us.

I suggest that you try using EOS Utility, one of the programs we provide for the camera. You can download the software from our website. Let's start by going to www.canoneos.com.

On the new page that loads, click on DRIVERS & DOWNLOADS link on the top right. Enter your camera model in the prompt, select it from the options that load under the box, and then press ENTER on your keyboard.

Select the latest version of EOS Utility and then save the file to a convenient location on your computer.

The file you download is actually a zipped file. When it finishes downloading, you'll want to double click the file. This will create another file with a drive icon in the same location. Double click that and you should see the installer screen. Follow the onscreen instructions, and the programs you need should then install.

Once you've installed the software, connect the camera by USB and turn it on. Then, use EOS UTILITY to connect. That's one of the programs in the CANON UTILITIES folder that gets created in your APPLICATIONS folder.

If problems persist, try switching the camera mode to movies before connecting.

Re: Can't Get My R5 C to Mount on Mac; RAW Video Not Downloaded

radcraig — Thu, 05 May 2022 21:39:44 GMT

The EOS Utility doesn't show the video files, only the photo files. If you read Qbert1000's post you'd see that they already tried EOS Utility "I can import the photos through the Canon Utility." I am also looking for a solution to import the video files when the camera is connected through USB and EOS Utility doesn't work (it previously worked for the R5, but not the R5C, so I'm assuming the video files are accessed differently on this model).

Re: Can't Get My R5 C to Mount on Mac; RAW Video Not Downloaded

jrhoffman75 — Thu, 05 May 2022 22:34:31 GMT

From the R5 C video manual.

Re: Can't Get My R5 C to Mount on Mac; RAW Video Not Downloaded

Qbert1000 — Thu, 05 May 2022 23:36:28 GMT

These are all non-RAW files. The problem is the RAW files seem to be larger in size, and I can't get those files to download.

Re: Can't Get My R5 C to Mount on Mac; RAW Video Not Downloaded

radcraig — Fri, 06 May 2022 16:00:58 GMT

Hi Jonn, I did see that page before and had already tried the XF Utility as well, but that one also doesn't seem to recognize the camera regardless of which mode it's turned to. It seems to only work with a card reader or another volume unless I'm missing something. I even tried switching the USB mode in the settings and that didn't make a difference.

Re: Can't Get My R5 C to Mount on Mac; RAW Video Not Downloaded

jrhoffman75 — Fri, 06 May 2022 17:29:47 GMT

Although it just says SD card, the paragraph in the middle of the page seems to imply that there isn't cable download capability.

Maybe give Canon a call at 1-800-OK-CANON.

Re: Can't Get My R5 C to Mount on Mac; RAW Video Not Downloaded

guyguy2003 — Fri, 03 Jun 2022 05:16:31 GMT

Hi Mate! Did you solve this? I have the same issue. It's super annyoing.

Re: Can't Get My R5 C to Mount on Mac; RAW Video Not Downloaded

radcraig — Fri, 03 Jun 2022 16:38:24 GMT

No unfortunately. I did finally get my CFexpress card reader in so I'm using that, but no luck getting it to work through USB directly to the camera.

Re: Can't Get My R5 C to Mount on Mac; RAW Video Not Downloaded

Alforn — Mon, 15 Aug 2022 14:03:43 GMT

I'm having the same issue. It amazes me if canon somehow crippled the ability to copy videofiles from the camera without a card reader? Did you solve the issue?

Re: Can't Get My R5 C to Mount on Mac; RAW Video Not Downloaded

Cre8tv — Mon, 19 Aug 2024 01:00:10 GMT

Still in 2024 and Canon has HORRIBLE software interface to Final Cut Pro. You should just be able to plug in a USB C cable and all the stills AND video appear in the import window, and the internal chip appear as an external drive on the Mac desktop. There is no reason to not do this and give support to the customers. Does Canon not even understand what their customer base needs anymore? Why did I even buy an R5C if they won't provide pro level interfacing??

Re: Can't Get My R5 C to Mount on Mac; RAW Video Not Downloaded

John_Q — Mon, 19 Aug 2024 23:37:41 GMT

Hello Qbert1000,

You would need to use a card reader to download your video clips from this camera model to your computer. Some computers come with card readers built in. If your computer does not have a card reader built in, you would need to purchase one. Memory card readers can be purchased at almost all photography and electronic stores and photo departments in your local department store. Card readers are relatively inexpensive. When you purchase a card reader, be certain to select a card reader that can handle the same card that you are using in the camera.

Re: Can't Get My R5 C to Mount on Mac; RAW Video Not Downloaded

John_Q — Mon, 19 Aug 2024 23:41:08 GMT

Hello Cre8tv,

You would need to use a card reader to download your video clips from this camera model to your computer. It's the same with all of our Cinema line of cameras. The clips are usually too large to transfer via USB. Some computers come with card readers built in. If your computer does not have a card reader built in, you would need to purchase one. Memory card readers can be purchased at almost all photography and electronic stores and photo departments in your local department store. Card readers are relatively inexpensive. When you purchase a card reader, be certain to select a card reader that can handle the same card that you are using in the camera.