topic Re: Canon XF305 forgetting date and time in Professional Video

Canon XF305 forgetting date and time

Leejr — Fri, 14 Jul 2023 12:41:19 GMT

When the main battery is changed the date and time are lost and must be re-entered. I plugged in the camcorder to power overnight which did not have any effect. Is there an internal battery to be replaced?

Re: Canon XF305 internal battery

rs-eos — Thu, 13 Jul 2023 20:57:21 GMT

I believe there are internal batteries that keep certain settings alive. I don't know if it's user-replacable though. Probably give a call to Canon and see what could be done.

Re: Canon XF305 forgetting date and time

dsenechal57 — Tue, 02 Apr 2024 03:58:09 GMT

Hi Leejr. Did you ever get an answer regarding your internal battery. According to the manual, there is an internal battery CR2025, which is a common battery. However, the manual doesn't seems to show how to access the battery to replace it. I'm having the same issue you had, just wondering if you figured it out.

Re: Canon XF305 forgetting date and time

normadel — Tue, 02 Apr 2024 05:04:48 GMT

The manual, page 197, says the BUILT-IN lithium battery can be charged by plugging camera into AC for 24 hours.

https://gdlp01.c-wss.com/gds/6/0300003866/12/xf300-xf305-im13-n-en.pdf

If that doesn't do it, then the camera needs service.

Re: Canon XF305 forgetting date and time

dsenechal57 — Tue, 02 Apr 2024 05:34:32 GMT

The issue is that the CR2025 battery, which can be purchased at Walmart, has gone bad after 10+ years. According to page 197 of the manual, it is intended that the user can change that battery (they provide recommended brand names and even warn the user not to eat the battery); however, the manual does not tell us how to do it. I cannot imagine that they'd provide this information about a readily available battery, but then require a $500 service to change it. Even their inexpensive consumer cameras allow the internal date/time battery to be changed by the user.

Re: Canon XF305 forgetting date and time

Stephen — Tue, 02 Apr 2024 12:59:00 GMT

Button batteries are not rechargeable. It says there's an internal rechargeable lithium battery.
The manual refers to the button battery that goes into the remote control.

I'm not sure $500 is the correct pricing for this kind of repair. You might want to call support to verify. Canon USA support is available 24/7 at 800-OK-CANON (800-652-2666).

Re: Canon XF305 forgetting date and time

dsenechal57 — Tue, 02 Apr 2024 13:19:58 GMT

Thank you, Stephen, for your explanation. Because the info on the CR2025 was immediately following the info on the date/time battery and had no further explanation, I'd assumed the CR2025 was the culprit. I'll give Canon a call this morning. I have some skill in repairing cameras and electronics, so hopefully, there will be a way I can take care of this myself. Thanks, again.

Re: Canon XF305 forgetting date and time

dsenechal57 — Tue, 02 Apr 2024 13:31:49 GMT

Just a follow up: I called Canon just a few minutes ago. They were not able to provide any information on changing out that battery. Like me, the agent at first thought the CR2025 was the date/time battery, but after looking into it a little more closely, he said that it was not user changeable and it would need to be sent to Canon to have it replaced, to the tune of $400. Oh, well... at least now I know.

Re: Canon XF305 forgetting date and time

Leejr — Tue, 02 Apr 2024 16:15:49 GMT

I had to send the camera back to Canon to have the battery replaced.

Re: Canon XF305 forgetting date and time

normadel — Tue, 02 Apr 2024 16:44:29 GMT

Manual does not say the internal battery is a CR2025. A CR2025 battery is not a rechargeable battery.

Re: Canon XF305 forgetting date and time

normadel — Tue, 02 Apr 2024 16:53:42 GMT

dsenechal57:

What is going on here?

Where are you seeing in the manual that there is a CR2025 battery in the camera? It does not say that, period! Yes, there are cameras that DO use CR2025, in a user-replaceable holder. The XF305 is not one of them. It's battery IS NOT user replaceable, and a Canon person should have been able to tell you that, just by referring to the camera manual.

Leejr . . . Glad that you sent the camera in to have the battery replaced.

Re: Canon XF305 forgetting date and time

dsenechal57 — Tue, 02 Apr 2024 18:10:24 GMT

May I ask what they charged you to replace the battery?

Re: Canon XF305 forgetting date and time

dsenechal57 — Tue, 02 Apr 2024 18:16:04 GMT

Page 197. Two references to a lithium battery, the latter of which mentions a CR2025 "lithium button battery". There is no mention of a remote or any other accessory, leading to an understandable assumption that the CR2025 was the camera's date/time battery.

Re: Canon XF305 forgetting date and time

normadel — Tue, 02 Apr 2024 20:41:04 GMT

Here it is, page 197 of the XF300/305 Manual, dated 2016, on the Canon Support site as we speak. The word "CR2025" does not appear. Your assumption is not correct. No idea what the battery is. Could be some non-standard one, and possibly soldered-in. In any case, it doesn't matter. Still not user-replaceable.

Is this the manual you are looking at?