topic Re: Canon C500 Battery Shutdown in Professional Video

EOS C500 stops working with full Nano battery

joaquinbacaasay — Tue, 27 Feb 2024 15:07:38 GMT

C500 Camera shuts down intermittently when using onboard Nano battery to power camera, Arri wireless motor and video transmitter. Full battery stops working, but will reset when put back on charger. Camera continues to work normally on AC power.

2nd Camera with the same configuration continues to work normally.

Re: Canon C500 Battery Shutdown

shadowsports — Sun, 25 Feb 2024 15:03:25 GMT

Greetings,

Lable the batteries and cards if possible (blue tape) and move to the working device. Same behavior?

Is the lens identical? Can you move the body from one gimbal / rig to another for testing?

I would consider factory resetting the test for testing as well. If the behavior follows, it should be inspected by Canon.

Re: Canon C500 Battery Shutdown

joaquinbacaasay — Sun, 25 Feb 2024 17:15:02 GMT

Yes we narrowed it down to the camera body. Seems to short out Nano batteries. Started as rare, moved to intermittent and then constant in 3 shoot days. I think it had to go back to canon. Thanks for your help

Re: EOS C500 stops working with full Nano battery

shadowsports — Thu, 29 Feb 2024 14:30:47 GMT

Good morning,

Thank you for posting the reply and follow up.