topic Re: R5C Product Feedback/Feature Requests? in Professional Video

R5C Product Feedback/Feature Requests?

Wojdarm — Tue, 25 Oct 2022 15:15:10 GMT

What is the best way to request features or changes to products? I can't find a link to product support although I think there is one somewhere. Any idea if the product people actually read requests or does Canon not take feedback well?

Re: R5C Product Feedback/Feature Requests?

shadowsports — Tue, 25 Oct 2022 16:34:26 GMT

Greetings,

They do. They listened and responded when a many of us asked for a feature request. The ability to disable the internal mics when using an external mic or Tascam accessory.

Visit

https://www.usa.canon.com/support

Very bottom center of the page +Feedback.... then Product

Re: R5C Product Feedback/Feature Requests?

Herman54 — Sun, 17 Dec 2023 13:41:42 GMT

On the link you referred to there is no such thing as “feedback” to be found. Any other way I can address canon with the ibis not working on the r7. Thanks for your advise. Herman

Re: R5C Product Feedback/Feature Requests?

shadowsports — Sun, 17 Dec 2023 13:51:34 GMT

They moved it about 7 months ago. Just go to Canon USA. It's at the very top of the page.

Canon Homepage | Canon U.S.A., Inc.

Up at the top on the right.

Re: R5C Product Feedback/Feature Requests?

Herman54 — Sun, 17 Dec 2023 20:08:07 GMT

When I click on the link you added, this is what i get:

Re: R5C Product Feedback/Feature Requests?

Stephen — Sun, 17 Dec 2023 20:12:48 GMT

All of the site features may not be accessible on a mobile device like an iPad. Those browsers tend to use a streamlined interface. You might need to try a laptop or desktop browser.

Re: R5C Product Feedback/Feature Requests?

Herman54 — Sun, 17 Dec 2023 20:35:46 GMT

Would it be possible to send me the link yo7 get after having clicked on feedback

Re: R5C Product Feedback/Feature Requests?

Stephen — Sun, 17 Dec 2023 20:41:48 GMT

It's a javascript link that requires you to be on a supported browser: "javascript&colon;void(0)"

You'll need to try another device if you can't access it from the one you're using.

Re: R5C Product Feedback/Feature Requests?

Stephen — Sun, 17 Dec 2023 20:45:50 GMT

I tried to make a link to the page, and it doesn't work. It goes to a blank survey page.

Re: R5C Product Feedback/Feature Requests?

Herman54 — Mon, 18 Dec 2023 16:19:28 GMT

Thanks for all the trouble! I finally succeeded in posting feedback. Kind regards. Herman

Re: R5C Product Feedback/Feature Requests?

SteveWithCamera — Mon, 12 Jan 2026 20:40:59 GMT

How did you get it to work?

Re: R5C Product Feedback/Feature Requests?

Stephen — Mon, 12 Jan 2026 21:14:30 GMT

The feedback link is at the top right of every page on the Canon USA site: https://usa.canon.com