topic Re: Can't register my r5c in Professional Video

Can't register my r5c

mmphoto — Fri, 01 Dec 2023 14:16:05 GMT

I purchased a refurbished r5c through a verified seller on amazon. I am unable to register the camera. The serial number isn't accepted.

Re: Can't register my r5c

Danfaz — Fri, 01 Dec 2023 14:17:55 GMT

Was it a 3rd party seller?

Re: Can't register my r5c

rs-eos — Fri, 01 Dec 2023 14:21:51 GMT

Unless it was an authorized Canon reseller, you probably ended up with a gray market item or one that was meant to be sold to regions outside the US. If this was the case, return it.

Re: Can't register my r5c

Danfaz — Fri, 01 Dec 2023 14:38:20 GMT

If you purchased that "renewed" item, it's not an authorized seller.

This is the list of authorized sellers:

https://www.usa.canon.com/content/dam/canon-assets/authorized-dealers/canon-ad-11-27-23.pdf