topic Re: RC-IP100 Canon Service and Repair in Professional Video

RC-IP100 Canon Service and Repair

brandonmitchell — Thu, 07 Sep 2023 15:10:11 GMT

How does one get gear turned in to be serviced or repaired? I see that you need to register your device, but when searching to do so, my device does not show up. I need to have my Canon PTZ Camera Controller (RC-IP100) fixed. It does not power on at all. Help please and thanks.

Re: RC-IP100 Canon Service and Repair

Danny — Thu, 07 Sep 2023 16:43:23 GMT

Thanks for joining the conversation, brandonmitchell! If you haven't already done so and you're in the United States, we recommend calling our PTZ support team at 1-800-423-5367. They're open Monday through Friday from 9 AM to 8 PM ET (6 AM to 5 PM PT) and they'll be glad to point the way.

If you live outside the US, you'll want to contact the Canon company that serves your country. Find them by clicking here and then clicking on the map.

Hope this helps!

Re: RC-IP100 Canon Service and Repair

brandonmitchell — Thu, 07 Sep 2023 16:40:08 GMT

Thank you for a quick response but the number you gave is to 1-800 contacts which sells contacts for eyes.

Re: RC-IP100 Canon Service and Repair

Danny — Thu, 07 Sep 2023 16:46:30 GMT

Wow! 😲 So, oops, we accidentally switched two of the digits in our original reply and we're just as surprised as you are as to who it reaches. We've edited the reply to show the correct number, namely 1-800-423-5367. We even gave it a quick call from an outside line to make sure it's right. Hope to talk to you soon!

Re: RC-IP100 Canon Service and Repair

lamboht — Sun, 07 Jul 2024 23:16:52 GMT

Just curious if you found out why your RC-IP100 did not power on. Mine did power on a few times but now it won't.