topic Re: Canon XA11 sensor blavk dot in Professional Video

Canon XA11 sensor black dot

sen2392 — Tue, 05 Sep 2023 12:24:16 GMT

Hello,

My camera canon XA11 got a problem some black dot on the image, but still on warranty.

After send the camera on repair I have been told that warranty doesn't cover that parts of camera (that the sensor).

Can someone help me to have more info about that.

Thanks

Re: Canon XA11 sensor blavk dot

rs-eos — Sat, 02 Sep 2023 11:12:40 GMT

Is it literally just a single pixel that will always be black in your footage? I couldn't find a Canon policy regarding sensors, but here's one for Stuck or Burnt Pixels on LCD panels. In that, if less than 0.01% of pixels are bad, it wouldn't be treated as an issue. I suspect the sensor is treated in a similar way (though the percentage may be different).

Re: Canon XA11 sensor blavk dot

sen2392 — Sat, 02 Sep 2023 14:49:21 GMT

Yes its on the footage continuously and more than 0.01%.

As per they check the sensor they told me it have been affected by laser.

Don't know why warranty doesn't cover that part.