topic Re: EOS R5C micro-HDMI suddenly stopped working in Professional Video

EOS R5C micro-HDMI suddenly stopped working

chrishoesel — Wed, 02 Aug 2023 14:27:05 GMT

I've had my R5C for less than 4 months and my micro HDMI port is no longer sending signal to my monitor/s. There are zero signs of damage to the connector. I even looked at it under a loupe. No bent pins or anything. USB-C above it works fine but the whole connector assembly appears to have movement in it, so it's possible the internal cabling/connectors could be severed. I've been using a protector cage since day one. It does get unplugged and plugged back in constantly as I go between Cinema and stills. (It's my only camera other than an RP)

Have tried multiple cables, and other monitors. Zero signal. I take my monitor and connect it to the RP and it works fine so it's definitely the connector. Am I stuck paying a huge repair cost or could it still be under warranty? Camera was purchased new in April. Any recommendations? I don't want to be months without a camera.

Re: EOS R5C micro-HDMI suddenly stopped working

Anonymous — Wed, 02 Aug 2023 14:36:23 GMT

I would send it to Canon for evaluation. I would assume it would be covered, as long as there are no signs of abuse.

Re: EOS R5C micro-HDMI suddenly stopped working

chrishoesel — Wed, 02 Aug 2023 14:38:31 GMT

Thanks I suppose I'll open a case with Canon then.

Re: EOS R5C micro-HDMI suddenly stopped working

Stephen — Wed, 02 Aug 2023 14:44:37 GMT

Give support a call first - just to make sure it's not something silly. They're at 800-OK-CANON. (800-652-2666).

Re: EOS R5C micro-HDMI suddenly stopped working

HappyRoots — Fri, 04 Aug 2023 20:43:01 GMT

Try to factory reset the camera first. It's most likely the connection but couldn't hurt trying before sending off for repair.

Re: EOS R5C micro-HDMI suddenly stopped working

shadowsports — Sat, 05 Aug 2023 02:45:51 GMT

@Chris,

Camera has a 1yr warranty from Canon. Perform the reset as suggested. Get a case opened. Contact support and work with them. Although this is the busiest time of the year year, I'll bet you have your camera back in under 2 weeks. Turn around is usually within 5-6 days. Bummer it happened.

Re: EOS R5C micro-HDMI suddenly stopped working

chrishoesel — Thu, 10 Aug 2023 12:03:02 GMT

I called and opened a case. The tech and I ran through some scenarios and tried everything. HDMI is dead. They suggested I send it in so will do so in the next few days.

Re: EOS R5C micro-HDMI suddenly stopped working

kvbarkley — Thu, 10 Aug 2023 13:34:40 GMT

I have posted it before but:

https://www.lensrentals.com/blog/2019/08/why-side-mount-buttons-and-ports-break-on-cameras/