topic Re: Help connecting RC-IP100 Remote Camera Controller in Professional Video

Help connecting RC-IP100 Remote Camera Controller

MarkWilley — Thu, 09 Dec 2021 22:51:02 GMT

I've just installed the new Canon CR-N500 PTZ camera. I've got it powered and connected via NDI where I can see it and have control of the camera via software. So, the camera is working great and looks amazing. The issue is I cannot seem to connect the Canon RC-IP100 controller to the camera. I have tried both the Auto and Manual methods of connecting the camera that are listed in the (somewhat cryptic) manual, but have not successfully connected to the camera. This is very new equipment that has only recently been shipping (in the last month or two) but I'm hoping someone has had more success than I have and is willing to share the method that worked. Help?

Re: Help connecting RC-IP100 Remote Camera Controller

mhuesmann — Sun, 26 Mar 2023 11:56:25 GMT

Crickets

Re: Help connecting RC-IP100 Remote Camera Controller

NatalyaP — Sun, 26 Mar 2023 21:02:37 GMT

Greetings mhuesmann,

For assistance with troubleshooting the RC-IP100 Remote Camera Controller with Canon PTZ cameras, please call our support team by phone. Their phone number is 1-800-423-5367 and are available Monday - Friday from 8:00 am to 8:00 pm ET, excluding holidays.

Re: Help connecting RC-IP100 Remote Camera Controller

mhuesmann — Sun, 26 Mar 2023 21:23:07 GMT

Ok I’ll give them a try. I’ve been a Canon lover for decades, but this product frustrates me to no end. The manual seems like it was written in two minutes.