topic Re: Glitch in C300 Mark ii footage. Has anyone seen this before? in Professional Video

Glitch in C300 Mark ii footage. Has anyone seen this before?

85snowball — Wed, 31 Jan 2018 03:37:10 GMT

Hi,

I've had this camera for over a year now and have had no issues to date. Last week I shot some stuff at 120fps (slow motion crop, shot with this many times) and found some strange artifacts in my footage. Luckly it's B-Roll footage and can be edited around but want to know what this is for future jobs that might not be easy to get around. Has anyone seen anything like this before? Using a Lexar approved CFAST 2.0 card...never had this issue before. PLEASE HELP.

FRAME - 1 (no Glitch)

FRAME - 2 (Glitch starts)

FRAME - 3 (Glitch)

FRAME - 4 (Glitch)

FRAME - 5 (Glitch)

FRAME - 6 (Glitch)

FRAME - 7 (Glitch over)

Re: Glitch in C300 Mark ii footage. Has anyone seen this before?

Tim — Thu, 01 Feb 2018 23:17:14 GMT

Hello 85snowball,

I have reviewed these images and this does not appear normal. We'd like to evaluate your camera at the Factory Service Center to get this issue under review.

You may fill out an online repair request form at the following link to setup your repair using our online service.

https://www.usa.canon.com/internet/portal/us/home/support/service-repair

Re: Glitch in C300 Mark ii footage. Has anyone seen this before?

AP — Sun, 06 Oct 2019 14:40:15 GMT

Hello

I just encountered this exact same issue on my C300 MKII. Was there a solution or explanation found?

Re: Glitch in C300 Mark ii footage. Has anyone seen this before?

Waddizzle — Sun, 13 Oct 2019 15:35:05 GMT

@AP wrote:
Hello

I just encountered this exact same issue on my C300 MKII. Was there a solution or explanation found?

If a different memory card does not resolve the issue, then contact Canon Support.

Re: Glitch in C300 Mark ii footage. Has anyone seen this before?

85snowball — Sun, 13 Oct 2019 23:05:02 GMT

Is your firmware up to date? Mine happened to be a firmware issue that was causing the glitch.