topic Re: how to get rid of solid white box XA40 in Professional Video

how to get rid of solid white box XA40

perucog — Tue, 16 Jun 2020 18:33:24 GMT

how do I get rid of solid white box on the screen on my Canon XA40/ This is not the focus box, it is small solid white square dead center almost at the very top of the screen. I have everything else turned off on the screen. It transmits this box to the live video which is not good.

Re: how to get rid of solid white box XA40

IamintheUK — Wed, 17 Jun 2020 08:48:22 GMT

That is the recording/stop indicator. It is normal to show this on the screen even when you have disabled the other display items. Anything on the cameras screen will be output on the HDMI output unless you disable it in the settings menu.

If the XA40 is like my G40, you disable it here.

Re: how to get rid of solid white box XA40

rhckm49 — Thu, 18 Jun 2020 18:57:59 GMT

To have nothing shown on an external screen, go to onscreen displays and select off.

Re: how to get rid of solid white box XA40

perucog — Sun, 21 Jun 2020 13:15:23 GMT

Onscreen displays is off and the box is still there.

Re: how to get rid of solid white box XA40

perucog — Sun, 21 Jun 2020 17:17:59 GMT

Thank you! Not sure what I did, but figured it out.

Re: how to get rid of solid white box XA40

graphicsgeezer — Tue, 03 Nov 2020 21:08:51 GMT

I have the same problem on my Vixia HF G50 but I can't find right setting, partly because your full reply is only partly showing and I can't figure out how to read the full message. If you know how my camcorder works can you tell me where to look?

Re: how to get rid of solid white box XA40

IamintheUK — Wed, 04 Nov 2020 12:13:01 GMT

You need to look in the G50 pdf manual which you should find on the Canon website. This is the whole page of the manual that applies to my G40.

Re: how to get rid of solid white box XA40

graphicsgeezer — Fri, 06 Nov 2020 03:03:04 GMT

Thanks for your quick reply. I read that section of the manual but nothing seems to work. I guess I'll have to live with it.

Re: how to get rid of solid white box XA40

Lndlcy — Mon, 21 Dec 2020 20:08:49 GMT

I have just bought my camera I will have to return it as I need clean HDMI so if you can try to think what you did to solve it it would save me from sending the camera back which I'd rather not do

Re: how to get rid of solid white box XA40

Lndlcy — Mon, 21 Dec 2020 20:09:40 GMT

Sorry that was to Perucog

Re: how to get rid of solid white box XA40

Lndlcy — Mon, 21 Dec 2020 20:55:01 GMT

I've tried every single possible option unless there is a hidden menu the solid white box remains it turns red when recording so is the recording status . There has to be away to turn it off but how

Re: how to get rid of solid white box XA40

Lndlcy — Mon, 21 Dec 2020 21:10:59 GMT

I have

@IamintheUK wrote:
That is the recording/stop indicator. It is normal to show this on the screen even when you have disabled the other display items. Anything on the cameras screen will be output on the HDMI output unless you disable it in the settings menu.
If the XA40 is like my G40, you disable it here.

tried every single possible option unless there is a hidden menu the solid white box remains it turns red when recording so is the recording status . There has to be away to turn it off but how

Re: how to get rid of solid white box XA40

dontsmoke — Thu, 03 Jun 2021 04:47:42 GMT

I have a canon G50 and had this issue today. So that is the Stop indicator, it will show it when you are not recording and when you record it will show a red circle. If like us, you are using your camera only to live stream and are not recording, its an easy fix. Leave the SD card slot door open and it will go away, or simply remove the SD card from the camera.

Re: how to get rid of solid white box XA40

Jvhemmes — Sat, 19 Jun 2021 18:25:01 GMT

RemoveSD card did the job for my hf g40

Re: how to get rid of solid white box XA40

Jvhemmes — Sat, 19 Jun 2021 18:26:19 GMT

Thanks

Re: how to get rid of solid white box XA40

BltreyN99 — Mon, 06 Dec 2021 00:09:00 GMT

The fact that the fix to this problem is simply to open the SD card door or remove the SD card is something that really should be in the manual -- it isn't.

Re: how to get rid of solid white box XA40

graphicsgeezer — Fri, 22 Apr 2022 01:40:53 GMT

Doesn't work for me. I'm doing a livestream too and my client will think I'm stupid, which is probably correct as I'm not being paid for it.

Re: how to get rid of solid white box XA40

Midwest46 — Thu, 23 Feb 2023 20:11:10 GMT

The solution is to turn off On-screen Displays (Menu > Display Setup > Output Onscreen Displays to OFF).

There is a "DISP" button on the main body of the camera which is covered by the screen when folded in. That toggles the on-screen displays between different modes, one of which is to have all of the markers on and another that has just the recording status, which is the white square box you see (or that will become a red circle if you start to record). At least on the Vixia HF-G50 there is no state where that button removes everything.

Removing the SD card does also remove that icon, perhaps since the camera will not be able to record at all without one, but that seems like a non-ideal workaround. The proper way is to change the setting through the menus.

Re: how to get rid of solid white box XA40

rhckm49 — Fri, 10 Mar 2023 02:18:13 GMT

If you are streaming to an external device, there is a setting called display onscreen displays, make sure it is off. I don't have that model but I'm positively sure that is the solution.