https://community.usa.canon.com/t5/Professional-Video/Cinema-Raw-Development-Software-issues/m-p/226013#M249 <P>Hello StoryBox,&nbsp;<BR /><BR /></P><P>Given the issues that you have been having with&nbsp;the EOS Cinema&nbsp;Raw Dev, we would recommend calling our Customer Care Center for live, step by step assistance.<BR /><BR /></P><P>Please call 1(800)828-4040 and follow the prompts for Technical Support. Our agents are available Monday through Friday, from 8 AM to Midnight EST, and on Saturdays from 10 AM to 8 PM EST.</P> Thu, 30 Nov 2017 21:10:59 GMT Tim 2017-11-30T21:10:59Z https://community.usa.canon.com/t5/Professional-Video/Cinema-Raw-Development-Software-issues/m-p/225838#M248 <P>I have a launched Cinema Raw Dev but it does not see my files when I select the folder with the .CRM footage. &nbsp;Any ideas? &nbsp;I am on a Mac with the latest version of Cinema RAW Dev.&nbsp;</P> Tue, 28 Nov 2017 21:53:57 GMT https://community.usa.canon.com/t5/Professional-Video/Cinema-Raw-Development-Software-issues/m-p/225838#M248 StoryBox 2017-11-28T21:53:57Z https://community.usa.canon.com/t5/Professional-Video/Cinema-Raw-Development-Software-issues/m-p/226013#M249 <P>Hello StoryBox,&nbsp;<BR /><BR /></P><P>Given the issues that you have been having with&nbsp;the EOS Cinema&nbsp;Raw Dev, we would recommend calling our Customer Care Center for live, step by step assistance.<BR /><BR /></P><P>Please call 1(800)828-4040 and follow the prompts for Technical Support. Our agents are available Monday through Friday, from 8 AM to Midnight EST, and on Saturdays from 10 AM to 8 PM EST.</P> Thu, 30 Nov 2017 21:10:59 GMT https://community.usa.canon.com/t5/Professional-Video/Cinema-Raw-Development-Software-issues/m-p/226013#M249 Tim 2017-11-30T21:10:59Z