topic Re: Canon XJ60x9B HD Box Lens in Professional Video

Canon XJ60x9B HD Box Lens

greggordon72 — Wed, 14 Sep 2022 20:39:54 GMT

We have a Canon XJ60x9B HD Box Lens and we are using a BlackMagic URSA Mini G2 with it. Everything worked for a couple of months and all of the sudden we can't pull focus past a certain point when we zoom in or out on the x1 and x2 settings. At some point the box lens will start making a mechanical noise and won't stop unless we turn the camera off. ANY HELP PLEASE!

Re: Canon XJ60x9B HD Box Lens

Danny — Wed, 28 Sep 2022 12:18:47 GMT

Hi, greggordon72!

Our forums are designed for support and discussion of consumer-level Canon products. For assistance on a broadcast lens such as this one, your best choice for support and service would be to contact Canon's Broadcast and Communication Products division. You can call them at 1-800-423-LENS (1-800-423-5367) where they're available weekdays from 9 AM to midnight ET (6 AM to 9 PM PT), and you can get support via email by clicking HERE. [Link deactivated.]

We hope this helps!

Re: Canon XJ60x9B HD Box Lens

greggordon72 — Tue, 27 Sep 2022 20:42:34 GMT

I clicked on the link for email but got a "Page Cannot Be Displayed" message

Re: Canon XJ60x9B HD Box Lens

Danny — Wed, 28 Sep 2022 12:17:46 GMT

Oops! We're pretty sure that link went somewhere when we posted it but it looks like that is no longer the case. If you still need support, your best bet is to call us at 1-800-423-LENS (1-800-423-5367). Hope to talk to you soon!