topic Re: Face Detection and Tracking Greyed out in Professional Video

EOS C300 Mark II Face Detection and Tracking Greyed out

Acevedoe76 — Thu, 11 Jan 2024 13:29:50 GMT

Face Detection and Tracking is greyed out and I can't figure out how to active it. Using Canon 70 -200 2.8 & Canon 24-105 4.0 Has anyone else run into this issue?

Re: Face Detection and Tracking Greyed out

RobertTheFat — Thu, 01 Dec 2016 03:55:18 GMT

You don't say what camera you're using, but it's a good bet that those features are available only in certain modes. Check your user manual; there's usually a table showing which features are available in which modes.

One thing you can't blame is your lenses. The ones you mentioned are fine. Quite a number of us have them both.

Re: Face Detection and Tracking Greyed out

Acevedoe76 — Thu, 01 Dec 2016 04:47:04 GMT

Sorry! Canon C300 mk ii.

I've read through the manual and made sure everything is as it should be. I've also done a bunch of different combinates of options in order to activate the Face Detection and Tracking.

It's probably something I'm just over looking, but it's strange that Face Detection and Tracking is the only thing that is greyd out under the Focus menu.

Re: Face Detection and Tracking Greyed out

jrhoffman75 — Thu, 01 Dec 2016 13:41:26 GMT

Give Canon a call at 1-800-OK-CANON.

Re: Face Detection and Tracking Greyed out

classeclaes — Fri, 17 Mar 2017 19:06:50 GMT

Hi I Have the same issues. The Face det. & Tracking setting is greyed out even tough it should not according to the settings.

Re: Face Detection and Tracking Greyed out

Tim — Fri, 24 Mar 2017 23:34:57 GMT

Hello Acevedoe76,

I'm sorry to hear this happend. So that the community may assist you, what is the camera's firmware version?

Re: Face Detection and Tracking Greyed out

Acevedoe76 — Sat, 25 Mar 2017 15:32:24 GMT

There area few settings inside the camera that once activated, won't allow face detection to be used. I can't recall the specific settings, but the camera will warn you of the consequences of chnaging certain settings.

Since I had just gotten the camera, I wasn't attached to how I had the camera setup. So the easy solution was to reset everything to factory settings.

It worked. I use my face detection all the time now.

Re: Face Detection and Tracking Greyed out

Tokendan — Mon, 10 Apr 2017 23:46:00 GMT

Make sure 'Magnification while recording' is turned off

Re: Face Detection and Tracking Greyed out

Sogerr — Tue, 24 Oct 2017 19:26:46 GMT

I have exactly the same problem with c300m2 and 24-105.

Re: Face Detection and Tracking Greyed out

Acevedoe76 — Tue, 24 Oct 2017 19:32:01 GMT

I ended up resetting the camera to factory settings, which worked.

Re: Face Detection and Tracking Greyed out

Sogerr — Tue, 24 Oct 2017 20:00:42 GMT

Wao, Thanks for the fast reply and for the solution:

after the reset, the Face detection is active again.

Re: Face Detection and Tracking Greyed out

Videoopp — Thu, 03 Sep 2020 18:41:20 GMT

This happened to me as well and I discovered that at some point I had assigned one of the assignable numbers to "Face AF". Without realizing I or someone else had hit that number which set AF for face detection off, and AF was greyed out.

When some reset to factory settings, this likely resolved the issue, but it really is just a matter of discovering what number has been assigned to this feature and hit the button once to get AF back!

Re: Face Detection and Tracking Greyed out

vidal352 — Wed, 10 Jan 2024 16:29:39 GMT

I had a similar problem. I found that when I was shooting in a slow fast mode or 60FPS the detection was greyed out. I found the manual with my camera was not giving enough insight. I used the Advanced User Guide Manual to learn more about the robust video features it packs.

Camera:

R5C
2023 OS ver. 1.0.2.1