topic Re: Vixia HF R70 Not Connecting to Computer in Professional Video

Vixia HF R70 Not Connecting to Computer

aduea — Mon, 08 May 2017 16:45:33 GMT

My new R70 camcorder won't connect with my computer. When I plug in the USB cord, it appears to run but then stops. I don't get any error message.

I've tried:

- Using a different USB port

- Turning off camera, unplugging USB cable and starting over

- Restarting computer then plugging in camcorder's USB cable

- Uninstalling its USB controller and re-install, but can't find any controller that looks like it would be for the R70 USB

The movie format is set up as AVCHD. I'm using WIndows 7. Please assist!

Re: Vixia HF R70 Not Connecting to Computer

VideoGeek — Mon, 08 May 2017 17:03:34 GMT

Have you tried using the Transfer Utility LE software?

Re: Vixia HF R70 Not Connecting to Computer

aduea — Mon, 08 May 2017 17:10:37 GMT

Yes, I've installed Transfer software and when I click "Import Video", an error message says that the camcorder is not connected to the computer.

Re: Vixia HF R70 Not Connecting to Computer

VideoGeek — Mon, 08 May 2017 17:14:17 GMT

What mode is the camcorder in when you connect it to the computer?

Re: Vixia HF R70 Not Connecting to Computer

aduea — Mon, 08 May 2017 17:20:27 GMT

Movie format is AVCHD; shooting mode is Auto. Is that what you're asking, or should I look for another setting?

Re: Vixia HF R70 Not Connecting to Computer

VideoGeek — Mon, 08 May 2017 17:24:36 GMT

Do you have it in playback mode instead of a shooting mode? If not, try it and let me know if it doesn't work.

Re: Vixia HF R70 Not Connecting to Computer

VideoGeek — Mon, 08 May 2017 17:32:07 GMT

Look on page 64 of the manual for the proper setting for playback.

Re: Vixia HF R70 Not Connecting to Computer

aduea — Mon, 08 May 2017 18:37:56 GMT

That was the problem - don't know how I missed it. Thanks so much for your help!

Re: Vixia HF R70 Not Connecting to Computer

VideoGeek — Mon, 08 May 2017 18:50:57 GMT

Glad I could help and glad that you are able to get the computer to see the camcorder.

Re: Vixia HF R70 Not Connecting to Computer

Richard — Mon, 08 May 2017 21:20:09 GMT

Hi Aduea,

Thanks for posting.

When connecting your camcorder to your computer, please ensure that you power your camcorder, using the Compact Power Adapter, included with your camcorder.

When connecting your camcorder, if your computer is a desktop model, please ensure that its plugged directly to the back of your computer (Not a USB hub.). If your computer's a laptop, please ensure that it's powered with A.C. power.

With your camcorder powered by the Compact Power Adapter and connected to your computer via USB, power the camcorder on, then switch it to the Playback mode, using the Playback button (right next to the [On/ Off] button.

When you switch your camcorder to the playback mode;

Does your computer respond (i.e. with windows, beeps, etc)?
What do you see on your camcorder's display?