topic Re: "Can't Record" Error in Professional Video

"Can't Record" Error

mkmkap90 — Sat, 15 Apr 2017 14:00:55 GMT

Hello, My name is Yahav and I have a problem with my camcorder, the camcorder I'm using is a Canon VIXIA HF R600 and while I was recording the camcorder suddenly stopped recording after 6 min and it said "Can't record" and ever since then I can no longer record with it since I keep getting the same error whenever I try and record. The SD card still have a lot of space to record on, also I can't even connect the camcorder to a pc to transfer what I've recorded before it stopped, it's just not detecting it. I would like to know if there is anything I could do or if the camcorder is done for.

Thanks.

Re: "Can't Record" Error

Stephen — Sat, 15 Apr 2017 15:56:32 GMT

Hello Yahav!

Thank you for reaching out to Canon USA!

We suggest trying a brand new, good name brand SDHC card. Format the card in the camera (not on your computer), and see if that resolves your issue.

If it doesn't, you'll want to reach out to support for further troubleshooting. Support here in the US can be reached by calling 1-800-OK-CANON (800-652-2666) Monday through Friday from 10am to 10pm (ET).

If you're outside of the USA, you'll want to get in touch with Canon in your country or region. Click HERE to find your support options.

Re: "Can't Record" Error

mkmkap90 — Sat, 15 Apr 2017 16:03:18 GMT

Thanks for the quick reply, I'll buy a new card tomorrow, however I'm unsure how to format the card on my camera.

Re: "Can't Record" Error

John_B — Sat, 15 Apr 2017 16:40:46 GMT

Take a look at our knowledgebase article with step by step instructions to initialize your memory card https://support.usa.canon.com/kb/index?page=content&id=ART164629&actp=search&viewlocale=en_US&searchid=1492274250899

Hope this helps and if you do have any questions on this or any other features of the camera please give a call to our award winning US based technical support team and they can answer any questions you have! 1-800-OK-CANON (1-800-652-2666) Monday-Friday 10:00 am to 10:00 pm

Re: "Can't Record" Error

mkmkap90 — Sun, 16 Apr 2017 11:03:28 GMT

I've done exactly as you said, and I'm now able to record again, thanks for the support.