topic Re: "task in progress" error in Professional Video

"task in progress" error

roosclan — Sun, 25 Dec 2016 17:11:35 GMT

My father's Vixia HF R600 is not functioning properly. When it is turned on, it pops up the message "Taks in progress. Do not disconnect the power source" then it shuts off. It will not turn back on. I can't find anything on the message boards or support knowledge base about this. The message supposedly means the memory is updating, but it doesn't complete the task and the camcorder is about as useful as a brick right now.

What's going on?

Re: "task in progress" error

Richard — Tue, 27 Dec 2016 21:40:01 GMT

Hi Roosclan,

Thanks for posting.

If this occurs when the camcorder turns off when it's powered by its Compact Power Adapter CA-110, the camcorder will require service to correct this issue. You may set up the repair of your camcorder on this site:https://www.usa.canon.com/repair.

If repair is required, once on our site, click on "Request Product Repair". On the next page, you may create an account or log into your existing account. These options make it easier to request the repair of more than one product. You may also choose the "Continue" button to "Continue without an Account".

Re: "task in progress" error

roosclan — Thu, 29 Dec 2016 00:34:52 GMT

This happens when he uses the battery, not the adapter. It did this for the first time this weekend when my parents came to visit, and he didn't have his adapter with him.