topic Re: Canon IR advance C5240 dead hard drive in Production Printing

Canon IR advance C5240 dead hard drive

robintrg — Sun, 04 Jun 2023 03:59:54 GMT

Hello Canon team,

I have a dead harddrive for my Canon IR advance C5240. How can I replace this with a new hard drive? Where can I get the firmware to flash onto a new hard drive?

Thanks,

Robin

Re: Canon IR advance C5240 dead hard drive

Danny — Tue, 06 Jun 2023 13:14:10 GMT

Hi, robintrg!

Thanks for posting! While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

We hope this helps!

Re: Canon IR advance C5240 dead hard drive

shadowsports — Tue, 06 Jun 2023 14:41:47 GMT

Greetings,

I am not familiar with this specific model. Oh, one of the grey colored models... ya, we had one. I don't remember if it had a HDD or solid state memory. Either way, this not a user serviceable repair. Contact your dealer for support or replacement.