topic imageRUNNER ADVANCE DX 6755i receives job but not printing in Production Printing

imageRUNNER ADVANCE DX 6755i receives job but not printing

AmrH — Tue, 28 Feb 2023 14:48:01 GMT

Hi,

I have Canon network printer 6755. It works fine through a network with Cisco switch. Suddenly all jobs kept in the queue and nothing go to the printer. I checked all network setting and connectivity, all is fine. Also changed network cable but nothing. I tried to scan a document and email it, it works fine. After that I connect it directly to switch, a little change happened, the job goes to the printer and data led is flashing but no printing also.

Do any one know what's wrong.

Thanks

Re: imageRUNNER ADVANCE DX 6755i receives job but not printing

Danny — Tue, 28 Feb 2023 14:48:56 GMT

Hi, AmrH!

Thanks for posting! While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

We hope this helps!