topic Re: Scan to a folder stop working after Windows 11 update - IR4245 in Production Printing

Scan to a folder stop working after Windows 11 update - IR4245

OmarAPI — Mon, 23 Jan 2023 18:43:35 GMT

We have a lot of computers here in the office connected to the IR4245 through the SMB Protocol to scan to a folder. The computers that went through the Windows 11 update lost connection to the printer but the others still can scan with no problems. Those printers that are experiencing the problems are getting an error report page from the printer saying: "TX Image Set Not To Display". What happen? What can we do to regain connection? Thanks

Re: Scan to a folder stop working after Windows 11 update - IR4245

Stephen — Mon, 23 Jan 2023 19:00:46 GMT

Thanks for posting!

While our Forum Community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you!

If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666), and we will be happy to provide you with the names of dealers in your area!

Re: Scan to a folder stop working after Windows 11 update - IR4245

OmarAPI — Mon, 23 Jan 2023 20:11:52 GMT

We already did but they couldn't solve the issue