topic Re: Connecting Windows with USB to ImageRunner C3835i with Postscript driver in Production Printing

Connecting Windows with USB to ImageRunner C3835i with Postscript driver

qipareli — Thu, 06 Oct 2022 07:05:32 GMT

I have a Windows 7 computer that is using the UFR II driver just fine with the Canon C3835i copier. However, when I try to install the Postscript driver on the same computer (because this driver offers options not available from the UFR driver), the install system doesn't recognize the copier if I use the USB option to connect it. Any suggestions?

It appears that I can connect via WiFi, but when I print a job, the printer "wakes up" but doesn't print the job. In the job history, it says the job was "NG." (No good???)

Any suggestions? I really want to use the Postscript driver if possible.

Re: Connecting Windows with USB to ImageRunner C3835i with Postscript driver

Danny — Thu, 06 Oct 2022 12:34:09 GMT

Hi, qipareli!

Thanks for posting! While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

We hope this helps!

Re: Connecting Windows with USB to ImageRunner C3835i with Postscript driver

shadowsports — Thu, 06 Oct 2022 15:13:16 GMT

Greetings,

There is no definition or explaination for error "NG". All documented errors are numeric #XXX.

You will likely need to engage with your dealer for assistance.

I noted 2 PS drivers for W7. Have you tried each one? Have you tried uninstalling the UFRII driver before trying the others?