topic Can't print on my mac (monterey 12.5) to Canon ImageRunner c5030 in Production Printing

Can't print on my mac (monterey 12.5) to Canon ImageRunner c5030

scaffnull — Thu, 06 Oct 2022 07:39:48 GMT

Hi,

I'm having trouble connecting/printing out on my Canon ImageRunner c5030. I'm using a macbook m2 air with Montery version 12.6 installed. I believe I have downloaded the latest driver available, I can ping the printer from my computer, add the printer by the IP > Protocol "Hp JetDirect - sockel" then C5030/5035 for software. When I then try to print nothing happens, it sends the document to que for a second then disappears. When I choose just default settings with the IP address it just starts spitting out papers like crazy.

Not sure how to solve this and would be thankful for any sort of help regarding this.

Re: Can't print on my mac (monterey 12.5) to Canon ImageRunner c5030

Stephen — Thu, 06 Oct 2022 12:25:04 GMT

Hello, and thanks for posting!

While our Forum Community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you!

If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666), and we will be happy to provide you with the names of dealers in your area!

Re: Can't print on my mac (monterey 12.5) to Canon ImageRunner c5030

scaffnull — Sat, 15 Oct 2022 19:18:06 GMT

This was all solved by downloading the right driver. Easy as that. 🙂