topic Re: imagePROGRAF PRO-2000 reverting to default plain paper with standard quality setting in Production Printing

imagePROGRAF PRO-2000 reverting to default plain paper with standard quality setting

michaelambrose1 — Thu, 11 Jun 2026 03:06:00 GMT

Hello, I have been printing with my pro-2000 since 2017. Recently when I updated my Mac OS to Sequoia 15.6, the printer keeps defaulting to plain paper with standard quality. Every time I select the paper of my choice (canon pro luster set to highest quality) the print dialogue box reverts back to a plain paper setting. I have updated the firmware, the driver and have attempted printing using canons print studio plug-in. Nothing seems to be working and I am out of ideas.

Re: imagePROGRAF PRO-2000 reverting to default plain paper with standard quality setting

Patrick — Tue, 16 Jun 2026 17:08:38 GMT

Hi michaelambrose1,

For assistance with this issue, it is recommended that you contact technical support via phone for support. There is no charge for this call. Please dial 1-800-423-2366, Monday-Friday 9:00 am to 6:00 pm Eastern Time, excluding holidays. A Technical Support Representative will assist you with resolving this issue.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.