imageRUNNER 2425i Error code E000602-0020, need firmware installation

Babasarr — Fri, 13 Mar 2026 13:16:21 GMT

i have imageRUNNER 2425i giving me error code E000602-0020

cannon service firmware is corrupt. how will i use a USB laptop to access the service mode and reinstalled the firmware please help

thank you

Re: imageRUNNER 2425i Error code E000602-0020, need firmware installation

Danny — Fri, 13 Mar 2026 13:17:05 GMT

Thanks for joining the conversation, Babasarr!

While our forum community members are welcome to chime in, Canon does not provide direct support for products in the imageRUNNER series. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

We hope this helps!

topic imageRUNNER 2425i Error code E000602-0020, need firmware installation in Production Printing

imageRUNNER 2425i Error code E000602-0020, need firmware installation

Re: imageRUNNER 2425i Error code E000602-0020, need firmware installation