topic Re: Printer is NOT working in Production Printing

imageRUNNER ADVANCE C2030 is NOT working

marbid — Tue, 09 Aug 2022 16:05:07 GMT

Hello, our printer in the office is not working properly. Can we please get support to come and take a look at it?

Thank you!

Mira Arbid

[Personal information removed for privacy.]

Re: Printer is NOT working

Danny — Fri, 22 Jul 2022 14:20:50 GMT

Hi, Mira!

While we're unable to provide an on-site service dispatch, our forum allows your fellow Canon users and our team of experts to help you by replying to your post. So that the Community can help you better, we need to know exactly which Canon printer model you're using and what kind of problem you're experiencing with it. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: Printer is NOT working

marbid — Sat, 06 Aug 2022 16:22:46 GMT

Hello,

Our printer makes a loud noise any time it's printing and when it prints it has black marks all over the paper.

Please see attached.

Re: Printer is NOT working

Danny — Sat, 06 Aug 2022 16:32:23 GMT

Thanks for the images and additional information! We still need to know which Canon printer model you're using. Please let us know!

Re: Printer is NOT working

marbid — Sat, 06 Aug 2022 16:39:15 GMT

Hope this helps!

Re: Printer is NOT working

Danny — Sat, 06 Aug 2022 16:48:34 GMT

Unfortunately, it doesn't, but it looks like you have a laser printer so that's probably part of the Canon imageCLASS printer family. Somewhere on the front or top of your printer, you should see the word "imageCLASS" followed by a short set of letters and numbers, probably beginning with "MF." That's what we need.

We look forward to your reply!

Re: Printer is NOT working

marbid — Sat, 06 Aug 2022 16:57:35 GMT

I'm having such a hard time finding it.

Re: Printer is NOT working

Tiffany — Sat, 06 Aug 2022 17:24:53 GMT

We see this is an imageRUNNER ADVANCED C2030. While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you. Your office probably has a service contract with them, If you don't have a dealer and you're in the United States, please call us at 1-800-385-2155 and we will be happy to provide you with the names of dealers in your area. Thank you.