topic imageRUNNER ADVANCE DX C3926i Not showing up during driver install in Production Printing

imageRUNNER ADVANCE DX C3926i Not showing up during driver install

4adam12 — Tue, 17 Jun 2025 13:35:46 GMT

We have several PC's that I've been able to successfully install the driver software for our canon c3926i. The new Windows 11 PC's that are on wifi are having some issues. I can ping the machine from the Windows 11 PC's, but the install software cannot locate the machine.

Any ideas of what I could be missing? TYIA

Re: imageRUNNER ADVANCE DX C3926i Not showing up during driver install

Danny — Tue, 17 Jun 2025 13:36:02 GMT

Thanks for joining the conversation, 4adam12!

While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

We hope this helps!

Re: imageRUNNER ADVANCE DX C3926i Not showing up during driver install

shadowsports — Tue, 17 Jun 2025 14:17:40 GMT

Greetings,

This sounds like a network configuration issue or something to do with the software environment on the Windows 11 PC's.

I assume the printer has a static IP assigned which has been reserved on your DHCP server, router or firewall. Since the printer replies to PING, it's probably something on the computers.

This might be firewall or managed endpoint protection, or possibly the version of the wireless network driver.

If you don't have an IT department, your best bet is engaging with your Canon dealer as Danny suggests 👍 Your dealer will be able to customize and configure your image runner to meet the needs of your users and business.