https://community.usa.canon.com/t5/Production-Printing/imagePROGRAF-PRO-4000-Free-Layout-not-working/m-p/381294#M266 <P>An update. I made some progress. Free Layout came up and worked when I went back and used Photoshop CS6 instead of Photoshop 2022. Interestingly, all the prints I had sent to Free Layout from Photoshop 2022 showed up when Free Layout came up.</P> Fri, 05 Aug 2022 18:15:24 GMT PNSTLInc 2022-08-05T18:15:24Z https://community.usa.canon.com/t5/Production-Printing/imagePROGRAF-PRO-4000-Free-Layout-not-working/m-p/381288#M265 <P>I was sure I had done this from this newer computer before, but Free Layout does not come up after I say to print in the standard Pro-4000 print driver from Photoshop. It seems to go to the print driver but nothing comes up. I have reinstalled the print driver. I also reinstalled Fee Layout Plus. When I start Free Layout Plus then try to add a file, I get this message.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2022-08-04_17-36-32.png" style="width: 999px;"><img src="https://community.usa.canon.com/t5/image/serverpage/image-id/35401iB84B4088C29BC253/image-size/large?v=v2&amp;px=999" role="button" title="2022-08-04_17-36-32.png" alt="2022-08-04_17-36-32.png" /></span></P><P>I've installed the latest media configuration tool and eliminated a number of paper choices and still it comes up with the same message.</P><P>Any idea what might be happening and how I get this to work?</P><P>Pro-4000 printer (network attached), Windows 10 Pro for Workstations</P> Fri, 05 Aug 2022 18:00:19 GMT https://community.usa.canon.com/t5/Production-Printing/imagePROGRAF-PRO-4000-Free-Layout-not-working/m-p/381288#M265 PNSTLInc 2022-08-05T18:00:19Z https://community.usa.canon.com/t5/Production-Printing/imagePROGRAF-PRO-4000-Free-Layout-not-working/m-p/381294#M266 <P>An update. I made some progress. Free Layout came up and worked when I went back and used Photoshop CS6 instead of Photoshop 2022. Interestingly, all the prints I had sent to Free Layout from Photoshop 2022 showed up when Free Layout came up.</P> Fri, 05 Aug 2022 18:15:24 GMT https://community.usa.canon.com/t5/Production-Printing/imagePROGRAF-PRO-4000-Free-Layout-not-working/m-p/381294#M266 PNSTLInc 2022-08-05T18:15:24Z