Pro 2100 blank pages

jgrw — Wed, 10 Jul 2024 19:08:25 GMT

I just got my Pro 2100 Large Format Printer and right after assembly and the adjustment/test print, when everything looked fine and it said ready to print, I tried printing a JPG from a USB Flash Drive with Hahnemule paper but it keeps coming out blank. No error message nothing. In fact the jpg is recognized by the printer when I insert the USB and I get to choose settings for it (although “no preview is available for the data” which I thought was strange) Then I click “Print” and it starts the process of adjusting the paper. Then the display immediately goes from “Printing” to “Finishing” and the paper comes out untouched.

I have not connected a computer to the printer yet but from what I’ve understood the USB flash drive printing option has nothing to do with computers. It bypasses the need for a computer for a quick print?

To say I would appreciate any type of advice here would be an understatement. I am desperately seeking any pointers in the right direction!

Kind regards,

Jacob W.

Re: Pro 2100 blank pages

Patrick — Mon, 07 Apr 2025 21:21:16 GMT

Hi Jacob W,

Please contact technical support via phone for further assistance. Please dial 1-800-423-2366, Monday-Friday 9:00 am to 6:00 pm Eastern Time, excluding holidays. A Technical Support Representative can determine the cause of the issue and resolve it for you via phone.

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Pro 2100 blank pages

Re: Pro 2100 blank pages