imageRUNNER ADVANCE DX C3935i Printing green tint issue

Heritage2025 — Thu, 20 Feb 2025 18:30:35 GMT

In our office, we work with this canon printer: Image Runner Advance DX c3935i
Unfortunately after having someone come out and clean it twice, testing different drivers over the phone with support, we could not get down to the issue.

With certain colors, the printer prints a green tint (anytime I try to print beige/peach/pink) from all computers in the office. We have also tried driverless printing and it prints the same. We have done color corrections and everything on the actual printer.

I really don't know what to do anymore. I need to be able to print those colors accurately. Example below shows the printed page (left) vs the file on canva (right). I use both canva and adobe, I always have CMYK settings.

I'm open to any advice and suggestions, thanks!

Re: imageRUNNER ADVANCE DX C3935i Printing green tint issue

Danny — Thu, 20 Feb 2025 18:31:12 GMT

Thanks for joining the conversation, Heritage2025!

While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

We hope this helps!

topic Re: imageRUNNER ADVANCE DX C3935i Printing green tint issue in Production Printing

imageRUNNER ADVANCE DX C3935i Printing green tint issue

Re: imageRUNNER ADVANCE DX C3935i Printing green tint issue