topic image RUNNER Advance DX 8795i printing issues in Production Printing

image RUNNER Advance DX 8795i printing issues

TCARMICHAEL_WEL — Tue, 11 Feb 2025 22:06:19 GMT

We have an image RUNNER Advance DX 8795i that was repo machine we purchased. It has has 590,567 copies on it. We have issues with the device printing images, text and anything that is in color. It is almost like it does not know how to convert images or color into grayscale. Our service technician has replaced all parts that were out of service life, updated the firmware and reset the machine to the factory defaults. We have had IT install the latest and greatest drivers but it continues to have issues printing these items. It does not matter what program we use either. At first, we thought it was only PDF files. Here are samples of how it prints:

Original file imagePrinted from PDF filePrinted from PublisherPrinted from InDesign

Any help would be appreciated. We are on Windows 11.

Re: image RUNNER Advance DX 8795i printing issues

SamanthaW — Tue, 11 Feb 2025 22:18:24 GMT

Thanks for posting!

While our Forum Community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you!

If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers who are in your area!

Re: image RUNNER Advance DX 8795i printing issues

TCARMICHAEL_WEL — Wed, 12 Feb 2025 16:55:37 GMT

Thank you for the input. We have a Canon service technician who has not been able to fix the issue. I was just grasping at straws now.