topic Re: imageRUNNER ADVANCE DX C7770i Universal Print Connector App Printing Issue in Production Printing

imageRUNNER ADVANCE DX C7770i Universal Print Connector App Printing Issue

MitchellM — Tue, 29 Nov 2022 20:24:39 GMT

Not able to print to our Canon iR-ADV C7770 copiers using Microsoft's Universal Print Connector App.

Any one have any suggestions how to get it to work?

On the Windows Device the print job will just say Sent to printer as the status. And the local Printer Server with Universal Print Connector App will not receive the job.

I do not have any issues with our HP Printers and Konica Copiers with the Universal Print Connector App.

Thank you

Re: imageRUNNER ADVANCE DX C7770i Universal Print Connector App Printing Issue

Danny — Tue, 29 Nov 2022 20:28:17 GMT

Hi, MitchellM!

Thanks for posting! While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

We hope this helps!

Re: imageRUNNER ADVANCE DX C7770i Universal Print Connector App Printing Issue

MitchellM — Tue, 29 Nov 2022 21:46:38 GMT

No, I would rather see what the community says about it.

Re: imageRUNNER ADVANCE DX C7770i Universal Print Connector App Printing Issue

ENemPeEf — Thu, 06 Feb 2025 16:21:23 GMT

Hi Danny. Wondering if it's possible to print department/user management reports for a past custom date range, please? Thx

Re: imageRUNNER ADVANCE DX C7770i Universal Print Connector App Printing Issue

Danny — Thu, 06 Feb 2025 16:25:41 GMT

Hi, ENemPeEf! That sounds like a different topic from what this thread is about. We recommend starting a new thread by going HERE and then hitting the "Start a Conversation" button to ask your question.

Hope to see your post soon!

Re: imageRUNNER ADVANCE DX C7770i Universal Print Connector App Printing Issue

ENemPeEf — Thu, 06 Feb 2025 16:50:17 GMT

Sorry about that. Google's AI gave me wonky directions on how to post. Just posted as suggested. Thanks.

Re: imageRUNNER ADVANCE DX C7770i Universal Print Connector App Printing Issue

Lithoman — Fri, 07 Feb 2025 22:53:21 GMT

Do you have a Fiery with this machine?