topic Re: Tray icons? in Production Printing

imageRUNNER ADVANCE DX C3830i Tray icons?

SBox — Wed, 06 Jul 2022 13:03:42 GMT

Hello!

We recently purchased an iR-ADV C3830.

Everything seems to have been configured correctly....except that we can't seem to be able to get the tray icons to appear on the preferences sheet. And, the little icon that allows you to select that view isn't available on the new machine/driver.

I'm sorry that I don't know the precise terminology, so I have attached a screenshot.

Local vendor support is leaning toward that feature as no longer available.... so I'm going to check here.

Is it possible to enable this feature, or is it truly "gone"?

Thanks in advance!

-Stephen

Re: Tray icons?

Stephen — Tue, 05 Jul 2022 14:30:24 GMT

Hi, Stephen!

Thanks for posting!

While our Forum Community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you!

If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666), and we will be happy to provide you with the names of dealers in your area!

Re: Tray icons?

SBox — Wed, 06 Jul 2022 14:50:25 GMT

Thanks.

But, it is our local dealer's support department that seemed to be stumped by this issue, which is why I was hoping that someone here might be able to assist.

Also, if there is another place to try/ask, please let me know!