imageRUNNER ADVANCE C350P will not scan to Windows 11 Laptop but Windows 10 Laptop

chris0101 — Tue, 26 Nov 2024 17:37:29 GMT

2 Laptops are connected to an imageRUNNER ADVANCE C350P via Wireless Network. 1 Laptop uses Windows 10, the other Laptop uses Windows 11. Both Laptops have the same shared folder settings and correct entries within the Address Book. The scanner only scans to the Windows 10 Laptop. It will not scan to the Windows 11 Laptop. It quickly displays SENDING, RECEIVING, FILE error but then always prints out the same error:

TX Incomplete -----
Transaction ok -----
Error: \\Win11Laptop

I have verified that all settings are correct as far as SMB, folder permissions, network share settings, firewall etc.
I am at the end of my rope here and wonder if there is a firmware update available or any other clues what might be causing this issue with Windows 11 and the imageRUNNER ADVANCE C350P. Thx much in advance

Re: imageRUNNER ADVANCE C350P will not scan to Windows 11 Laptop but Windows 10 Laptop

Danny — Wed, 27 Nov 2024 13:44:33 GMT

Thanks for joining the conversation, chris0101!

While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

We hope this helps!

topic imageRUNNER ADVANCE C350P will not scan to Windows 11 Laptop but Windows 10 Laptop in Production Printing

imageRUNNER ADVANCE C350P will not scan to Windows 11 Laptop but Windows 10 Laptop

Re: imageRUNNER ADVANCE C350P will not scan to Windows 11 Laptop but Windows 10 Laptop