topic Re: Network Changes & Padlock Icon on Imagerunner Advance 4235 in Production Printing

Network Changes & Padlock Icon on Imagerunner Advance 4235

MasterKraft85 — Thu, 07 Nov 2024 21:16:08 GMT

Hello:

I recently bought a used IR ADV 4235 off Ebay for my office. I've got it running but have noticed a few odd things. Most notably, when I go to change the IP Address settings, upon a restart of the machine, the network settings revert back to the original and I cannot figure out why this is happening. I see a small padlock in the lower left corner of the screen and wondered if that has anything to do with the problems I'm experiencing. Any advice is welcome.

Re: Network Changes & Padlock Icon on Imagerunner Advance 4235

Danny — Fri, 08 Nov 2024 17:28:58 GMT

Thanks for joining the conversation, MasterKraft85!

While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

We hope this helps!

Re: Network Changes & Padlock Icon on Imagerunner Advance 4235

MasterKraft85 — Mon, 11 Nov 2024 16:33:25 GMT

The network issue was a simple fix. We had accidentally turned on the DHCP option in the IPV4 network settings. This caused the router to assign a new IP address after each startup even though we were attempting to change it. We turned this option off and issued the printer a static IP address with our router.

We are still troubleshooting what the padlock means.